Cam hasn't sent pics

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Jeff Patch

• July 23, 2019 01:33

Model Gc-z4gb. Good batteries, good signal. There is an update available. Has to be done via sd card according to tech support. Cam is 5 hrs away. It does do status updates. Was working before I put in field. Not sure if its going to work unless I go get it and upload update

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  Elizabeth Swoope

  • July 23, 2019 02:46

  By update, I think you mean firmware update? What is the date of your current firmware? I guess tech support says you have to do the FW update manually because the camera is not responding to commands.

  Did tech support check your premium credits? Getting status reports but not pics is usually because you are out of premium credits or there is something wrong with the SD card.

  What kind of batteries are you using? What was the P number on the info strip of th3 last few night pics? What is the voltage on the last status report?

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  Jeff Patch

  • July 23, 2019 02:58

  Yes firmware. Current date is 5-28-18. My premium credits are good. Sd should be ok, it took pics at my office before I put it out on my lease. Batteries are regular Duracell. P5 and 5.7 volts

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  Elizabeth Swoope

  • July 23, 2019 06:33

  Problem could still be the SD card. They work until they don’t. 

  At this point, I’m at a loss. Maybe Johnny will have some ideas.

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  John Lockburner

  • July 23, 2019 10:32
  • Edited

  Make sure power save is turned on (it's in the camera settings in the app). You are getting a status report every day? If you want to email me your portal log in information and I will take a look. My email is johnny.lockburner@spartancamera.com

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  Jeff Patch

  • July 23, 2019 16:26

  Yes it's in power saver mode. Yes getting status reports everyday. I will email you the log. Thank you

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