Failing to deliver pictures from camera to app

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Randall Capps

• July 25, 2019 01:31

My spartan has been doing amazing for several months now until just a couple days ago, it’s still taking pictures and saving them to the SD card but is failing to send them to the app, I’m 1000 miles away from it working right now so my old man is trying to figure it out but isn’t very technology smart, help me out

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  Elizabeth Swoope

  • August 29, 2019 16:26

  The failure of the Hello test means that the camera does not have a data connection. Please double-check your data plan on the AT&T Buy-A-Session web site. It’s possible that your transaction wasn’t complete or that the plan you bought went to a different camera if you have multiple cameras on your account.

  If you have another AT&T camera, you can try that second camera’s SIM in the first camera. 

  Also, make sure the antenna is secure.

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  Brian Wilfong

  • October 15, 2019 10:09

  I’m having the same exact problem as mentioned above. My camera worked great the month of September, took and sent pics. Come October - it takes pics but does not send them to the app. I have credits. Status reports full service and battery.

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  John Lockburner

  • October 15, 2019 10:18

  Brian are they getting to the online portal? What is the camera model and is the firmware up to date?

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