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14 comments

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  • Elizabeth Swoope

    Which model camera (GC-what?)

    Are you getting data from your phone carrier or from Spartan?

    Have you checked to be sure that your camera has data?

    What brand, class (4, 6, or 10), capacity (G?), and size (standard or microSD in adapter) are you using?

    Does the camera pass the Hello test? (Camera in setup, on the cell network, Menu, fourth tab, scroll down to Diagnostics, Hello test)

    If it doesn’t pass the Hello test, you aren’t connected to the cell network.

    If it passes the Hello test, what happens when you take/send a manual photo? Camera in setup, on the network, point it at something, press OK to take pic, OK again to send. Watch the screen. What does it say?

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  • dotson636

    Yes it just passed the hello test.
    And when I try sending a manual photo it first says setting... then sending... then retrying... then failed

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  • dotson636

    The camera model is GC-Z4Gb

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  • Elizabeth Swoope

    SD card info, please.

     

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  • dotson636

    I also have a model GC-W4GB and it works great

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  • Elizabeth Swoope

    We’re trying to diagnose the one that isn’t working. Can we please stick to that one? Please tell me about the SD card you are using.

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  • dotson636

    The SD card is 8GB standard size

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  • John Lockburner

    Is the firmware up to date?

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  • Elizabeth Swoope

    What brand and class? Class is important. Is it class 4, 6, or 10?

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  • dotson636

    The brand is sandisk and the class is 4

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  • John Lockburner

    That's probably the issue, that card really needs to be a class 10

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  • dotson636

    I'll get a different class card and see if that fixes the issue

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  • dotson636

    Got a class 10 card and the camera is fixed. Thanks

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  • John Lockburner

    That's great, glad it was something simple.

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