Registration failure Verizon

Follow
Scott Scott

I registered my first camera and it’s working fine. The second one I bought a version an i have a premium credit left but every time I try to register the camera it fails

0

Comments

15 comments

Sort by Date Votes
  • Scott Scott

    It is a new GC - Z4gb

    0
    Comment actions Permalink
  • John Lockburner

    Did you buy a data plan? Remember credits are not the same as data.

    0
    Comment actions Permalink
  • Scott Scott

    Yes. Did exact same process as the first camera that works fine. Data plan and premium credit showing

    0
    Comment actions Permalink
  • John Lockburner

    Did you get the data from Spartan or Verizon? Go into the camera menu and to diagnostics and try a hello test.

    0
    Comment actions Permalink
  • Jack Kennedy

    I’m having the same issue. My camera will not register nor will it perform a hello test.

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Jackthomaskennedy,

    The first thing to check is whether you have a data plan. What model camera (GC-what)? Did you add the camera to your cell phone plan or buy your data from Spartan? 

    Are you using a 32 G or less, class 10, standard-size (not microSD in an adapter) SD card that’s been formatted in the camera?

    When the camera doesn’t pass the Hello test, that usually means that the camera is not connecting to the network because it doesn’t have a data plan.

    0
    Comment actions Permalink
  • John Lockburner

    jackthomaskennedy, are you getting an error when you try and perform the hello test or a system busy message?

    0
    Comment actions Permalink
  • Jack Kennedy

    If my regular cell service is through at&t, is that the same service I need to use for my camera? It’s a GC-Z4GB and says is connected by Verizon. I purchased the plan for Verizon because it says that.

    0
    Comment actions Permalink
  • John Lockburner
    • Edited

    That is correct, you need the plan for the Z4gb through Verizon. When did you purchase the plan and did you get it through Verizon or Spartan?

    0
    Comment actions Permalink
  • Jack Kennedy

    I purchased it through the spartan website yesterday evening

    0
    Comment actions Permalink
  • John Lockburner

    Sometimes Verizon takes a while to activate the data, have you tried again this morning? Does it show as an active plan on your account?

    0
    Comment actions Permalink
  • Jack Kennedy

    It’s not showing a wireless subscription now. I am going to try and purchase the plan again and see if it will accept this time

    0
    Comment actions Permalink
  • John Lockburner

    I have seen that a few times, just make sure that you complete all the steps and then you should be good to go.

    0
    Comment actions Permalink
  • Jack Kennedy

    All good now! Is there a way for another person to view the same camera on their phone also?

    0
    Comment actions Permalink
  • John Lockburner

    Yes, hit the three bars on the app where you would access your camera settings or status report and you should see a "share camera" option. Enter their name and email address and decide if you want to give them guest or admin access and then send the invite. They will get an email with instructions on how to proceed. If they don't already have an account they will need to create one. If they already have a Spartan camera on the app make sure you use the same email that they use for their app log-in. If for some reason the have a problem and get the link expired message you just need to delete them and resend the invite.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post