Connection Problem

Follow
Joseph Segaria

I reactivated my cam Friday I bought a session off AT&T for 6 months. Before my connection when switched on only took about 1 min. Now it’s takes at least minimum of 8 minutes or longer. I also don’t have any service at a location I used in the past with at least 4 bars.
Any help on this would be appreciated.

0

Comments

22 comments

Sort by Date Votes
  • John Lockburner

    Is the cameras firmware up to date? Do you have any pending commands from when the camera was out before? If so cancel them. What is your cameras model number?

    0
    Comment actions Permalink
  • Joseph Segaria

    Yes latest was January 19 updated.
    No commands.
    Gc ATTi

    0
    Comment actions Permalink
  • John Lockburner

    First thing I would try is a new class 10 memory card, 32gb or smaller and then we'll go from there. It might just be the poor signal, do you have somewhere else to take it and try it to see if it's better with more bars of service? 

    0
    Comment actions Permalink
  • Joseph Segaria

    There is a 16 gb card in it . I have 5 bars at my house but after a 10 minutes wait to connect never had this issue till this last data plan I purchased Friday.
    And as stated it has no signal and won’t connect at a previous location I had it at for years

    0
    Comment actions Permalink
  • John Lockburner

    I just want to clarify, it is connecting but taking a long time or it's not connecting at all?

    0
    Comment actions Permalink
  • Joseph Segaria

    Both

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Have you double-checked your BAS account to be sure that there is actually a data plan on that camera. I would do that just to be absolutely, positively sure that your purchase did go through.

    Is the antenna connection secure? Have you cleaned the SIM connectors, either by rubbing them against your jeans or using a pencil eraser? There’s always a chance that the SIM has gone bad.

    Johnny’s SD card suggestion is definitely the first thing to try, but since you are having obvious connection problems, I’d definitely check the things I listed since those are all connection-related.

    0
    Comment actions Permalink
  • John Lockburner

    Go into diagnostics on the camera and you will find a Hello test, see if the camera passes or fails. If possible I would take the camera somewhere that you know the signal is good.

    0
    Comment actions Permalink
  • Joseph Segaria

    Did all the above comments before I posted this issue. Yes I did pass the Hello test again the issue is not connecting from the server AT&T it is not picking up the signal in the woods and is trying to find it like I said it has 4:5 bars at my home after a long wait time. The screen actually goes dormant at times and still nothing connected heading to AT&T to see if they can determine the issues.

    0
    Comment actions Permalink
  • John Lockburner
    • Edited

    Try defaulting the camera in it's menu. If that doesn't help then you can also change the APN setting. It's in the diagnostics menu, password is 1-2-3-4-5-6. If it's set to APNbr change it to APNbl and vice versa. Press OK when asked and back out to the main menu. After you are back at the main menu turn the camera off and then to setup. Once it finds signal take and send a manual photo and see if it's better.

    0
    Comment actions Permalink
  • Joseph Segaria

    Well got my answer AT@T has bad cell service there 3g is slower now as they are in the process to install new 5g on there towers.

    0
    Comment actions Permalink
  • John Lockburner

    I'm guessing that ATT told you this?

    0
    Comment actions Permalink
  • Joseph Segaria

    Yes they are getting lots of complaining from cell phone folks with the same issues. They are not sure when the 3g will be blacked out.
    Looks like the end is coming soon.

    0
    Comment actions Permalink
  • Joseph Segaria

    I guess it’s time to get a 5g Camera

    0
    Comment actions Permalink
  • John Lockburner

    It will be a long time before there's a 5g anything, there's not really even any 5g cell phones right now. Att has said on their website that some time in 2022 is when 3g will be gone, it might be January 1st of 2022 but who knows. If you want to get a 4g camera because you own a 3g you can buy a 4g standard model for $250. You get to keep the 3g and use it as long as 3g is available and after that it will still work as a standard, non cellular trail cam.

    0
    Comment actions Permalink
  • Joseph Segaria

    That’s true I about 5g but that’s what’s next on the wireless phone/Cameras.
    It looks like since the signal strength is cut back on 3g now going forward. Well my camera is a non wireless now lol .

    0
    Comment actions Permalink
  • John Lockburner

    You could always try a better antenna and see if it helps.

    0
    Comment actions Permalink
  • Joseph Segaria

    Did that 2 years ago as my original antenna was chewed on by a small bear.
    I replaced it with one with extended capacities.

    0
    Comment actions Permalink
  • Joseph Segaria

    Answer to this is SOL

    0
    Comment actions Permalink
  • John Lockburner

    You could always try the 4g paddle antenna. That extended antenna was hit or miss for me. There's a directional antenna too.

    0
    Comment actions Permalink
  • Joseph Segaria

    I was not sure about the paddle antenna going on my 3g camera has anyone seen any improvement with it?

    0
    Comment actions Permalink
  • John Lockburner

    I have used it on my 3g and it has helped on some and others I didn't notice much improvement.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post