Cameras not working after set up

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James Piper

We followed the set up instructions.  The cameras programmed and sent a test photo to the app.  When switched to "on" position, camera seems to turn off.  No camera status on the app.  I have 3 Spartan Go cams that work great.  The 3 that I just added do not work.  Ideas?

 

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  • John Lockburner

    The screen will go blank when you turn the camera to on, that's normal. Will the camera still send a test photo or did it just send the one? What camera model is it and where did you purchase your data from? Also make sure that the SD card is 32gb or smaller and class 10. When you turn the camera from setup to on does the green light on the front of the camera blink for a few seconds?

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  • Elizabeth Swoope

    There’s no status report? With the current model cameras, every time the camera sends a photo, it also sends a status report. 

    Something else to check after you get the cameras working on the app is that the firmware is current.

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  • James Piper

    One of the 3 doesn't have an SD card yet, so we can tackle that one later.  The 2nd one is sending pictures to the site but does not register battery level or signal level.  The 3rd one is not sending pictures nor showing battery level or signal level.  

    The green light does flash for a minute after we restart them.  They are running on US Cellular for service.

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  • James Piper

    The ones with the SD cards will send the test photo.

     

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  • John Lockburner
    • Edited

    For the one that's not updating the status report hit the refresh command history tab. For the one not sending pics try the SD card from the camera that is sending photos

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  • James Piper

    I switched the SD card, and now that one it taking pictures.  Still none of them are updating the status of the battery or the signal.

     

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  • Elizabeth Swoope

    Are these GC-USC or GC-U4G?

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  • Elizabeth Swoope

    If these are the 3G cameras (GC-USC), then you need to request a status report, trigger a photo, and the status info should update. The 3G cameras only update status info when status reports are requested (including status report scheduled events). Now if it’s the 4G cameras, I’m not sure what would cause that because those cameras send a status report with every picture.

     

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  • James Piper

    I have tried to push out the firmware updates to the devices through the website, but they all just sit and don't seem to be completing.  I do appreciate the help.  We left a voicemail for Spartan to call us back hours ago with no response yet.

     

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  • John Lockburner
    • Edited

    Cancel all pending commands in camera management. Then request a status report and then take and send a manual picture, see if the status report on the app updates then. Make sure your time zone is set in the camera settings on the app.

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  • Elizabeth Swoope

    Unless the camera contacts the server, the firmware update won’t happen. After you get the status report updated, schedule the firmware update, then take/send another manual photo to force the camera to contact the server and download the firmware. Watch the screen.

    You can request the update from the app, on the status report page.

    What model camera? GC-what?

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  • James Piper

    I cancelled all pending commands, updated the time zone, took a picture and sent it.  The picture shows up on the website, but the status for battery and signal still did not update.

     

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  • John Lockburner

    James can you email me your portal log in information and I'll take a look and see if I can figure anything out. My email is johnny.lockburner@spartancamera.com

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  • John Lockburner

    Try doing a settings update now that the time zone is set, then request the status report and then take and send the manual picture. You might have to send two manual pics.

     

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