Camera still taking pics but not texting
I have four GC-Z4Gb Verizon cameras. All set up exactly the same way. Rechargeable batteries internally, Herd 360 solar external setup as well. 16 GB Class 10 SD cards, showing full power. Been working like a charm and then yesterday around 8:00 pm central time they all four quit texting. They still take pictures, and they show up in the Spartan mobile app but no longer receiving texts.
I have 19 available premium credits in my account. Thoughts?
-
You can also go to this link and enter your phone number as an email address as it appears in the portal delivery contacts and verify the email.
-
My 9 PM yesterday and 9 AM today event photos came to the app but not to my Verizon phone number. I’ve done a couple of “Take photo now”, both came to the app, neither to the phone number. For the second one, I added a gmail address and it came to the gmail address, too.
I have reported that there is possibly a problem with text delivery to Verizon phones.
-
Ive been banging my head against the wall with this same issue too. Was on the phone for a solid 30 minutes just a bit ago with Spartan and they were telling me it was most likely a Verizon issue, Verizon says its not. Camera quit texting photos last night but still took them. I changed my recipients to include my email and they come through fine there just no longer in the form of a text. Pretty aggravating to deal with as the text are much easier to view in areas of poor service.
-
I'm seeing some other reports of this as well, it has to be something with Verizon if you are still getting pics through the app and email. The camera doesn't send directly to your phone. It sends the pictures to the portal where they are then sent to email (text) addresses and the app.
-
Johnny I’m having the same problem I did the other again. Like the other comments. My two Verizon cameras yesterday quit sending pics and status report to my email. Pics are on portal/app. I deleted all email addresses and saved. Then went back and put the original email address I changed last week. Did take photo now and got pic on app but no email.
-
Just to clarify, if the pictures are getting to the portal the camera is doing it's job so it's not an issue with Verizon and the cameras. It seems to be related to Verizon cell phones and their text messages. Realityvideoman I'm not sure why you are having issues with the email, is it a Gmail or Yahoo account? I can't remember who your host is.
-
Can we please get something straight.
The cameras are not texting your phone. The cameras send the pictures to the portal. The portal (web site) then sends the pics to the app and/or via text. If the pictures are on the portal, then the camera has done its job (which Johnny said earlier). The text problem is between the Spartan portal/server and the phone carrier’s server. What, exactly, that problem is, we don’t know right now. The tech people have been notified. -
Wooley,
The camera won’t get your settings update until the next time it contacts the server, which will be when it takes a picture or sends a status report (at midnight).
The easiest way to force a setting change is to take/send a photo manually to make sure that the camera is sending properly, then request the settings update, then take/send another manual photo to get the camera to contact the server. It will make the changes.
Make sure that you set the time zone.
Please sign in to leave a comment.
Comments
176 comments