searching network??
new camera setup ...i purchased a data plan from spartan and activated my sim card on att. the camera showed 5 bars service ...now has a black X on service and searches the says check sim card . my app showing 5 bars ? says system busy on any diagnostics? any help ?!!
-
You should have either gotten your data from ATT or Spartan depending on which SIM card came with the camera. Most are shipping with the Spartan Sim card now. The front will be all white with the att logo. If that's the card that you have you'll have to cancel the data plan with ATT.
-
Here’s the number to call AT&T:
1-800-331-0500
You’ll need the phone number that was assigned to that camera by AT&T.
Ask for technical support, then answer “session based” until you talk to someone who knows what “session based” is. Those are the magic words. You may have to ask for someone who handle iPad prepaid accounts. Sometimes these cameras are listed as iPads in the AT&T system.
If you get someone who knows what “session based” is, you should be able to get help pretty quickly. They need to cancel the data plan and refund your money.
If you got a plan from Spartan, you have both data and premium service and that’s all you need.
-
mine came with a card from spartan with ATT sim. i activated my spartan data at 11.99 , is that all i needed to do ? bc it told me to go to att session based to purchase a data plan? is that why my camera is searching network and not connecting bc it has spartan plan and att session plan?
-
Set to defaults, same issue. On diagnostic tab, keep getting a system busy. Not getting current date anymore either. 1/12/2019. And can’t set time zone to eastern. Or any for that matter.
Using a brand new 32gb class 10 full size card. No micro.
As far as I can tell the firmware is up to date. Status reports haven’t gone through so I cancelled them.
Camera model: GC-Z4Gb
Camera worked fine for a year and have had this issue for about a month or so now -
The time and date will be off since you defaulted the camera. Look on the status report on the app and see the time and date of the last status report. It will also tell you if the firmware is up to date. Make sure all your requests are cancelled, format the card, default the camera again and then turn it to set up and see if it finds signal. That system busy means the camera is trying to do something, either connect to the network or upload or download a request
-
Last status report was 6/23@9:15. I’ve formatted the new card but even that isn’t updating. Still saying I have the old 4gb card in.
After restarting again, still getting searching network.
Should I try the old SIM card that came with camera? If so, where do I update that card number? -
He's a list of the updates and instructions. Make sure you use a clean SD card and copy the update for your exact camera model.
-
When I try to do a hello test, it says “system busy”
-
Ok, it's being looked into. Can you post a picture of the sticker on the camera too or email it to me at johnny.lockburner@spartancamera.com please
Please sign in to leave a comment.
Comments
35 comments