Camera stopped sending photos

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Jack Kennedy

The camera has been working fine. I turned it off to move to a different spot and since then it has not sent one photo. It’s taking pictures because I am manually checking the SD card but it is not sending to my phone. The batteries were getting low and thought that might be it but they have since been changed and it’s still not sending

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  • John Lockburner

    Turn the camera off and then back to setup, once it finds signal press the OK button to take a picture and when it asks you press OK again to send the picture. Watch what it says on the screen.

     

    If the camera doesn't find signal go into the menu, to diagnostics and do a hello test, see if it passes or fails. What model is the camera and where are you buying your data from?

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  • Jack Kennedy

    I will try that this afternoon..data is through Verizon and the camera is a gc-z4gb2

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  • John Lockburner

    Check your premium credits too

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  • Jack Kennedy

    It says I have 1 credit remaining. I don’t even know what the premium credits are or do.

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  • John Lockburner

    Each camera uses a credit a month, that's so you can use premium and the app

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  • Jeff Brown

    I’m having same issues on my 3 cams. All stopped sending pics by texts. Left message for support to call back. How long does that normally take.

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  • John Lockburner
    • Edited

    aphillieman, support is usually pretty quick but with the text situation they are a little backed up right now. The problem is Verizon is blocking the text pictures after they leave the Spartan server. I'm guessing that your cell phone is a Verizon phone? Are you using the app or getting email pics too?

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  • Jeff Brown

    Verizon phone and cams. Pics only through texts. Just spent 20 mins on phone with Verizon. They say everything is good on that end.

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  • Jeff Brown

    Used to get them by email but switched to text last year. Never tried the app. Maybe I should

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  • John Lockburner

    I would try the app, you get a free month of it with every camera purchase. No body you talk to at Verizon will be able to tell you what's going on, your cell plan is fine with nothing being blocked and your cameras are working fine as well most likely. Verizon is blocking them before they ever get to you. Their auto filters look at all the pictures being sent as spam. ATT has been doing it off and on for the past few years and now Verizon is doing it.

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