Registration failure at&t

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19 comments

  • John Lockburner

    Where did you buy the data from? Is the camera the A4gb model?

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  • Joseph Ray

    I got the plan from Spartans website. But yes that is the model I have.

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  • Elizabeth Swoope

    If the Hello test isn’t working, the camera doesn’t have a data plan (or it has a SIM problem or an antenna problem, but you’ll usually get some sort of error message in that case). Did you get a receipt for your purchase? I think you are also supposed to get an email when the plan is activated, which is usually shortly after you purchase, but sometimes takes a little while.

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  • Joseph Ray

    Yes I got a email with invoice number saying I got the plan for my cams #. I had this camera working last year just fine. Been in a dry box all year and now I just buy a plan and get this problem.

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  • Elizabeth Swoope

    I know with a Verizon plan, a customer got both an invoice email and an activation email. Have you looked online under wireless subscriptions to make sure this plan is listed. The camera not passing the hello test generally means there isn’t a data subscription so I’m wondering if the plan just isn’t active yet. I don’t think the problem is with the camera. 

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  • Joseph Ray

    Ok now I only got a invoice email not a activation email. But I did just look at my account and the plan is on there saying it is active. What am I going to have to do to make sure it’s the camera. Also if that is what’s the problem how do I go about getting the warranty replacement?

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  • Elizabeth Swoope

    Are you using a name brand class 10 (little number in a circle) 32 G or less standard size SD card, formatted in the camera?

    Try the hello test again.

    You can update the FW manually using the instructions here, below the table that lists the FW.

    https://my.spartancamera.com/download

    We may need the camera’s IMEI at some point to get someone to check on the status of the data plan, but not right now.

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  • John Lockburner

    Did you purchase your data from Spartan last year?

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  • Joseph Ray

    Yes I have a scandisk as card class 10. I always have used this kind. I formatted the card in a computer and with the camera. I will try and do it manually and see what happens then. But yes jdeer I have always got my plan threw spartan. I will say this though. I had deleted my camera off my profile and had to add it back to even get the plan. Had a whole lot of problems getting it back on my account. Keep telling me my sim and cam number was being used already. But I finally did get it back on and got the plan. Had to wait till the next morning to get the service on the cam. So I went straight to the woods with it. Got out there and ran into these problems. So I just left and told myself I want take it till it sends pic at home.

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  • John Lockburner

    Try defaulting the camera in it's menu then see if it will find signal. If it does then try a hello test. Like Liz mentioned you may need to update the firmware.

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  • Joseph Ray

    I’m not to sure what your talking about defaulting it. But I am able to get full signal and it says AT&T at the top middle. I went to the website and tried to do the fw on there but couldn’t figure it out. Downloaded the web thing but could get it to being up anything when I tried DL to software. Only thing I know is I didn’t have the camera on just had it plugged into a usb.

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  • John Lockburner

    In the cameras menu there is an option to default it, I would do that first. The best thing to do with the firmware is load it on to an SD card that's clean and then put it in the camera. There should be instructions on that link that Liz posted.

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  • John Lockburner

    When you go to register camera what message does it give you when you try?

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  • Joseph Ray

    I just tried the default settings. The I tried to register it, hello test and fw all failed. On register it is saying registration failed. I will have to do the sd card download when I get to my computer. But I will try it then and see if it fixes it. But I still am getting connection at least full signal and saying AT&T at the top.

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  • John Lockburner

     Yes, that's good. Go into the information screen on the camera and make sure that the IMEI number is showing and that it matches the one on the sticker on the camera.

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  • Joseph Ray

    It’s not the same as my camera for some reason

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  • John Lockburner

    That's most likely the problem. Can you email me the number or a picture of the number that's on the info screen and I'll get that fixed. My email is johnny.lockburner@spartancamera.com

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  • Joseph Ray

    I haven’t received a email back after I sent the picture of what it says now. I also sent a picture to the other email that was givin to me. Just trying to find out how long it is going to take and what I might need to do to get my IMEI number right

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  • John Lockburner

    It's a quick fix but it is after hours. Once it's corrected you should receive an email or maybe I'll get word and let you know.

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