App stopped loading pictures

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derekleigh7

• September 07, 2019 21:32
• Edited

I got the new Ghost 4G Verizon cam about a month ago. I purchased 6 months of cell service through the spartan website and also have 6 remaining credits. It worked perfectly until 2 days ago. It just stopped loading pics to the app and also the website. It shows full battery and full service bars but won’t load any pics. I went from getting 150 pictures a day to none. 

What could be the issue? I live 6 hours away from where the cam is located. Definitely not happy something this expensive just stops working. Please advise.

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  Elizabeth Swoope

  • September 07, 2019 22:11

  Are you still getting a status report at midnight? If so, the camera is still online, which is good. If not, the camera is not online, which is not good. 

  What kind of batteries are you using? Are there any pictures the last couple of days with P3 on them?

  Have you looked at the pictures on the web portal to see if there is anything unusual about the numbering sequence?

  What brand, capacity, size (standard or microSD/adapter), class (4, 6, or 10), and speed (typically 40, 48, or 80 MB/s for class 10 cards) SD card are you using? Was it formatted in the camera?

  Is your firmware up to date?

  Is there any chance that something could have damaged the antenna?

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  goingtowing

  • September 07, 2019 23:10

  I'm am having the exact same issue. I get the midnight status report. Have put in new batteries and reformatted the SD card....still no pics on my app or website.  Checked SD card and camera is taking pics.

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  Elizabeth Swoope

  • September 07, 2019 23:40

  Goingtowing,

  What model camera? GC-what? Who are you buying your data from? 

  Is there any chance you are out of premium credits? Getting the midnight status report and nothing else often means out of premium credits. 

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  goingtowing

  • September 08, 2019 00:09

  Have the GC-U4GB/GOCAM. Purchased and getting data through US Cellular. Have plenty of credits...bought a years worth.

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  goingtowing

  • September 08, 2019 00:11

  Also per the app multiple cameras can use from the same pool of premium credits.  I cant get my cameras to do this.

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  Elizabeth Swoope

  • September 08, 2019 00:18

  Have you taken/sent manual photos from each camera to force a picture? Once each camera takes a picture, it will take a credit from the pool.

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