Camera not sending pics

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Jordan Lane

Verizon 4G camera not sending pics. Haven't gotten any since 9/6. Last status report was 9/06/19 as well. Full battery and signal. I have 3 other cameras in the area and they are all working fine. I noticed the time zone had changed on the settings too on its own. Firmware is 11/28/18 180808 (same as the other 3 cameras). GC-z4Gb. IMEI 862515040148044. Any help as to why it's not working before I make the hour trek out there would be appreciated. Requested a status report last night and it is still pending.

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  • John Lockburner

    The camera does need a firmware update but it could be something else. Any pics, especially the night ones showing anything other than P5 on the bottom right of the photo? If you are getting your data through Verizon directly have you checked your premium credits?

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  • Jordan Lane

    All pics showing P5. Sent a request for a firmware update to the cam but not sure if it's going to work. Premium credits are good. Current one runs through 9/22. Any other ideas?

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  • John Lockburner

    check the picture numbers on the portal and see if they are in sequence or all the same or missing gaps. Can't hurt to check with Verizon and make sure everything is OK with them. Also be sure power saving is turned on in the camera settings on the app.

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  • Jordan Lane

    Pics are all in sequence and the power saving is on. If Verizon doesn't report any issues, what should I do? Seems like we may be out of options to fix it remotely. Not sure what happened as to how the time zone changed, I'm assuming it is related to whatever the problem is

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  • John Lockburner

    Could be, after you check with Verizon if they don't find any issues if you want to email me your portal log in information I can take a look at things for you. My email is johnny.lockburner@spartancamera.com

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  • Jordan Lane

    VZ said the IMEI was deactivated for some reason and they reactivated it, but I'm going to send you my log in info anyways just to have you make sure we're not missing anything. Thanks

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