GC-A4Gb firmware update showed up

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Adam Trepagnier

GC-A4Gb firmware update showed up just now on the app for my GC-A4Gb cameras. If I select update firmware , do I have to go to my cameras and reboot them? Will I stop receiving pictures if I do not update ?

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  • Elizabeth Swoope

    If you select Update, you do not have to go to your cameras and reboot. This fix is for a connectivity issue so it’s possible that you will stop receiving pics if you don’t update, but not likely.

    If you are going to your cameras soon, you may feel more comfortable doing the update manually, but OTA should work. Occasionally, OTA doesn’t complete as it should but that is an unusual situation. 

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  • Adam Trepagnier

    Ok thanks for the reply. I was near my cameras early this morning, but won’t be able to go back until next week. I have a scheduled event for 17:00, so I’ll see then if I will still receive a picture. If so, I’ll then select to update firmware on the cameras. I’ll get a status update at 00:00 and a scheduled event photo at 06:00. I’ll be able to see if the firmware has been updated and my cameras functioning properly. Thanks for the reply!

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  • Elizabeth Swoope

    I have requested OTA FW update on my 6. They are scheduled to send a status report at noon, about half an hour from now, so we’ll see.

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  • Adam Trepagnier

    Ok. If you can, let me know how it goes. Thanks

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  • Elizabeth Swoope

    Five of my six updated. Just be aware that the status report will not show that the update has completed and it will still show the format button until after the NEXT status report. The scheduled status report is time stamped a few seconds before the FW update completed.

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  • Elizabeth Swoope

    My sixth one updated after the 3 PM photo scheduled event. 

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  • Adam Trepagnier

    Ok I selected one to do the update around 1pm today. As of now it still says pending request.

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  • John Lockburner

    Have you gotten any pictures since then?

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  • Adam Trepagnier

    I received my scheduled event picture at 17:00, with the status still showing pending on the firmware update. I have the status update set for 00:00 every day. Hopefully it will complete the firmware update then.

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  • John Lockburner

    Do you have any other pending commands?

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  • Elizabeth Swoope

    Please look at the status report, command history. Does the FW update show as pending or complete? The status report may be a few seconds earlier than the FW command was completed so it makes it look like the update hasn’t finished although it has.

     

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  • Adam Trepagnier

    The status update isn’t going to happen until 00:00. That’s a scheduled event for each of my cameras. The firmware update command prompt is still indicating “pending”

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  • Elizabeth Swoope

    Every time the camera contacts the server for any reason, it sends a status report. You should have gotten a status report with the 5 PM scheduled event photo. If the FW update had happened, the status report would be after the photo was sent, but the time on it would be several seconds before the FW update. 

    However, if your FW update is still pending, it may/should happen after the next time the camera contacts the server, whether it’s sending a photo or for the midnight status report.

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  • Adam Trepagnier

    Ok I will report back

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  • Adam Trepagnier

    1 camera sent the scheduled midnight status report, but another one did not. Neither camera has completed the firmware update. They are still showing pending.

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  • Adam Trepagnier

    Status report history says complete, but still showing original firmware date.

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  • John Lockburner

    It might take another status report after the update for it to show

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  • Adam Trepagnier

    Ok I’ll keep you posted if that’s what happens. Cameras are taking and sending pictures. The status of the firmware update states that it’s complete, but the firmware info is still not 09-12 and the update firmware target is still there. It does not say firmware current.

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  • John Lockburner

    That's odd then, request a status report and see what happens after the next picture

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  • Adam Trepagnier

    Ok I just requested the updates. I’ll let you know

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  • Adam Trepagnier

    That was it. It completed the firmware update at my midnight scheduled event status update.

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