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Karina Green

• September 22, 2019 13:44

I can see the cameras on my app for each location and I have 5 of them well one of them I am able too see battery life and signal strength but the other 4 I am not able to it’s just “gray” but I am able to receive pics that it’s taking. Is there a setting I need to turn on so I can see the battery life and signal strength ??

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  Elizabeth Swoope

  • September 22, 2019 14:42

  Are these cameras that you just put out today or not? What models are the cameras? GC-What?

  The video-capable cameras (all 4G models and the ATTxb) send status reports every time they contact the server. The older 3G models only send status reports when requested. By default, that’s at midnight. 

  Sice you didn’t provide any info about your cameras, it’s impossible to say what is causing the problem but we can probably figure it out.

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  John Lockburner

  • September 22, 2019 20:55

  Request a status report for those cameras and next time the camera sends a photo it should update

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  Karina Green

  • September 23, 2019 03:41

  I have model GC-USCb

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  Elizabeth Swoope

  • September 23, 2019 08:14

  Hopefully by now the status has updated. The 3G cameras only update status when requested, and the default status report scheduled event is at midnight. If you want it to update more than once a day, use the scheduled events in the settings to set some other status report times.

  If you change batteries and want it to update right then, request a status report then take/send a manual photo (camera in setup and connected to the network, point it at something, press OK to take pic, OK again to send pic, watch screen).

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