How to request & receive vid?.

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Richard Warner
Hi all - Have cam set to photo + vid at the 1070 x 570 or whatever (maximum sendable, alas). Set the email address and indeed am getting the photos to both email and the app. No 10-sec vids though.... How do I download the vids? I presume photo + vid means a photo plus vid clip is stored. Also, I want to be able to *request* a photo and/or vid from the app. Not seeing a way to do that?!? Was told I could by someone on phone at time of order. It looks like you cannot request an image but that is huge oversight if so, and greatly limits usefulness. Please advise.
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  • Richard Warner

    P.S. firmware update does not indicate anything happening. No msg that it is in progress, or completed, etc. Yes, sent photo after it rebooted to make update happen immediately.

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  • John Lockburner

    What does it show in camera management, it's at the bottom of the status report on the app, hit the arrow to drop it down

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  • Elizabeth Swoope

    You will not get videos to email, only to the app. You must request the video when looking at the photo. If Android, tap on the three dots in the upper right and select Request Video. If iOS, there’s a little camera icon on the row below the photo that you need to tap. The video will not come in until after the next time the camera contacts the server.

    Why do you want to request a photo now? There may be other ways to handle what you want to do. For example, if you want to see whether your camera is working, the best way to do that is to use scheduled events and have your camera check in with a photo or status report at specific times of the day. If you’re trying to see whether there are deer in the distance (too far away to trigger your camera) before you go to your stand, if you have a scheduled event for before you would normally go to your stand, you can turn time lapse on and then turn it off when you get to your stand.

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  • Richard Warner

    Will give it a try, Elizabeth. Yes, I was told could send request to cam for photo or vid. Why would I want to see what is going on at any random time I choose? Because I might, that's why. Is an obvious and necessary function. And is a disappointment that such would need wxplanation, honestly. A good idea for next firmware upgrade: ability to request photo or video clip on demand.

    Another free firmware upgrade idea: make so can request *full resolution* video clip.

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  • Richard Warner

    Hmm does not seem to work. I click on the 3 dots in upper right of photo and it *does* let me "Request HiRes Photo" presumably at the full 8MB photos are set to. No option for video.

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  • John Lockburner

    Makes sure that your camera is set to photo + video in the settings on the app. If it is then look at the online portal and see how the photos are numbered, sequentially, all even or all odd or all the same.

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  • Richard Warner

    Yes is set to photo + vid as stated in OP. However, do see most recent pic was by event trigger not motion...nevwr set up any events. I requested HiRes photo and no vid option. The other photos *do* have the vid ootion it turns out...so will recheck that settings didn't automatically change.

    Still wantto be able to request a photo or vid though.

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  • Richard Warner

    So I requested a vid and the option disappeared from the menu. Ok. But still no vid 10 min later. Is it a deal where I have to do something else to make the download appear *now*?

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  • John Lockburner

    When you request it you won't receive it until after the camera checks in sending either a picture or status report.

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  • Richard Warner

    Looked for photo numbering but not seeing an ID number. I see a Solar0 at lower far right edge of each pic. Is that it?

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  • John Lockburner

    You have to look on the online portal, my.spartancamera.com

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  • John Lockburner

    If you are seeing solar0 then your camera needs a firmware update

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  • Richard Warner

    Yeah I did the firmware update steps and it rebooted. I took and sent a pic...then nothing. No indication it was doing anything. No indication of success. ??? Need to do something else too??

    So I went to portal and it only shows 4 pics, no vid. Yes confirmed it is still set to pic+vid mode,10-sec clip. What else need to do so it also takes vid when triggered?

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  • Richard Warner

    And why would it let me request vid if one not available?

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  • Richard Warner

    Geesh. Borderline considering returning unit since cannot trigger pic/vid remotely and having so much trouble getting it to work as advertised.

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  • John Lockburner

    Might be a bad SD card. After you changed the setting to photo + video you hit the green update button on the app correct? 

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  • John Lockburner

    Where are you getting you data from?

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  • John Lockburner

    There used to be a take a photo now feature but for that the camera needed to be connected to the cell provider all of the time and it kills the batteries very quickly. 

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  • Richard Warner

    Oh I see. Well that does make sense. Suppose the fix would be to have it ping server once/x minutes (like my security system does with its sensors) to see if server has any requests pending for it. If so, stay on connection until requests completed. If not, go back to sleep.

    Spartan, you should put me on payroll. Computer scientist here.

    And riddle me this...how can you request a status update from the device then? There must be some sort of comm ping functionality already, for app to request status update from device...so....

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  • Richard Warner

    Yes the settings show both in cam and on app as photo + vid. The SD xard is brand new and freshly formatted by the cam.

    Is thwre a way to talk to a human tech support person with Spartan?

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  • John Lockburner

    Status request is the same way, request it and it stays pending until the camera checks in. The 4g cameras do update the status with every photo transmitted.

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  • John Lockburner

    You can call or email and leave a message, they return calls and emails in the order that they were received. If you want me to take a look at things for you you can email me your portal log in info and I'll see what I can do. My email is johnny.lockburner@spartancamera.com

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  • Elizabeth Swoope

    Richard,

    I’m a computer geek, too. Go back to mainframes in the 1970s.

    Use scheduled events to make the camera “ping” the server several times throughout the day. Every time the camera is online, it is using battery power, which is why it doesn’t stay online all the time.

    If there is something happening in front of the camera, you should be getting motion-triggered pictures unless the movement is too far away. I’ve had people say they want to take a picture, but if all you’re going to get is a picture with nothing but scenery in it, I don’t see why not just set that up as a scheduled event. I used to want to take a picture now to see if my camera was working, but I just have a bunch of scheduled events set so I get pictures or status reports about every 3 hours. 

    There’s no reason to have the camera set to 8 PM. The native resolution is 5 MP. The extra 3 MP are just “made up” (interpolated). 

    Video size: videos use a lot of data, and not everyone has unlimited data. Larger videos take more time to send (camera is unavailable to take pics longer) and use more battery. There are compromises 

    When you are running photo + video, the videos stay on the camera until you request one. They are not transmitted until after the NEXT time the camera contacts the server, which is just one reason I have frequent scheduled events. Perhaps this article on settings might help?

    https://support.spartancamera.com/hc/en-us/community/posts/360035447013-Camera-settings-app-example-settings-and-explanation-

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