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Derek Rosas

• October 04, 2019 05:47

My camera was working great until about 3 days ago. The batteries were getting low so I changed them and then all of a sudden it quit receiving photos. I did the hello test and it worked. I’m receiving status reports each day, just no pictures.

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  John Lockburner

  • October 04, 2019 10:29

  Where are you getting your data from? You may be out of premium credits. Did you change the SD card when you changed the batteries?

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  Derek Rosas

  • October 04, 2019 10:36

  Data is from VZW, I have 3 premium credits and I did not change the SD card. The camera is taking pictures because when I get the status report it shows the SD card capacity changing. Is there something I have to do to activate the credits I purchased?

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  John Lockburner

  • October 04, 2019 10:46

  No, it will take the credits from your account and use them as it needs them. Are you using the app to get your pictures? Have you checked the online portal to see if the pictures are getting there?

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  Derek Rosas

  • October 04, 2019 10:52

  Yes, I’m using the app. No, the pictures aren’t on the online portal either.

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  John Lockburner

  • October 04, 2019 10:58

  What is the camera model and is the firmware up to date?

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  Elizabeth Swoope

  • October 04, 2019 11:06

  When did you buy your credits?

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  Derek Rosas

  • October 04, 2019 11:07

  GC-Z4Gb2 and yes it says up to date.

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  Derek Rosas

  • October 04, 2019 11:09

  Elizabeth, I had one for the last few weeks and then I bought two more last night just in case that was the problem.

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  John Lockburner

  • October 04, 2019 11:17

  Is your SD card a class 10 and 32gb or smaller? preferably an 80 speed or faster.

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  Derek Rosas

  • October 04, 2019 11:19

  Yes it is. That SD has worked flawlessly for the last month since I purchased the camera. And is still capturing photos. The camera just isn’t sending me the photos. My status report from this morning says full battery and full signal.

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  John Lockburner

  • October 04, 2019 11:25

  The SD cards do go bad sometimes. How close are you to the camera? Can you go to it and try and take a manual photo while the camera is in setup mode?

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  Derek Rosas

  • October 04, 2019 11:27

  Yeah i am going over there later today and can check it out. Can you post how to do that on here for me?

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  John Lockburner

  • October 04, 2019 11:29

  Turn the camera off and then back on to setup. Once the camera finds signal press the OK button to take a picture and then press it again to send the picture. Watch what happens and what the camera says on the screen.

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  Derek Rosas

  • October 04, 2019 11:34

  If it says fail what is my next step? SD card?

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  John Lockburner

  • October 04, 2019 12:00

  You can default the camera in it's menu, format the SD card and try replacing the SD card. If you want to email me your portal log in information I can take a look at things before you go. My email is johnny.lockburner@spartancamera.com

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