Data plan and shipping costs of defective product

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DAN ETCHISON

• October 07, 2019 18:16

Sending in camera for repair. Paying for shipping for a camera that failed out of the box. Why and how is this fair. Also had to purchase data plan before camera could be registered. Will I be credited on my data?

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  Elizabeth Swoope

  • October 07, 2019 19:54

  You’ll need to talk to the tech support people about that. Johnny and I are camera test team members, not regular Spartan Camera employees so we don’t deal with any of that sort of thing.

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  John Lockburner

  • October 07, 2019 20:03

  Dan, if you have an RMA already reply on the RMA ticket to support with your questions. Someone will get back to you.

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  DAN ETCHISON

  • October 07, 2019 20:20

  I did. Nothing yet.

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  Elizabeth Swoope

  • October 07, 2019 20:22

  They are backed up right now, but someone will respond to you. They're handling emails and calls in the order received.

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  Permanently deleted user

  • October 09, 2019 17:22

  I’m curious, what model camera was it?

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