We need some support

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Christian Byars
Is there anyone on here that we can talk to on a phone on the weekends when we are at our cameras. No help on sat or Sunday when people are off with this major issue going on isn’t going to cut it. My deer season is a week away and this is not a problem any of us should be dealing with
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  • Elizabeth Swoope
    • Edited

    Johnny and I answer questions here on weekends when we can. I answer the Spartan Camera FB page messenger on weekends when I can, but there is no phone support on weekends. 

    The tech support folks need a break after being on the phone all day every week day. 

    You already know that you need need to put the firmware on an SD card for each camera, and I’d have a spare or two, just in case. Do you really need phone support to do that?

     

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  • John Lockburner

    Christian, email support and let them know you are going to be at your camera Saturday and what time. There is someone who does weekend support, usually emails but maybe you can set up a phone call while you are at your camera. Send the email today in case it takes them a day or two to get back to you.

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  • Christian Byars

    Yes I’d rather talk to a real person verbally and not trying to get service to send a message on here that I may or may not hear back from. Several people have updated the FW and done everything they were told and still don’t have their problem resolved

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  • Christian Byars

    John thank you, I have emailed and called days ago and not heard back.

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  • Christian Byars

    The customers need a break from these broke cameras that everyone is paying for each day it’d be different if I had gotten somewhere with the issues. Still sitting in neutral

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  • John Lockburner

    When you called and emailed did you leave a message for both email and phone? What email did you use and what phone number? I will look into it. If you don't want to post the info you can email me those numbers and address to johnny.lockburner@spartancamera.com

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