just activated this camera

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Tom Logan

GC-A4Gb

Just Activated this camera and set it up in the app and it seemed to be working fine.  Found out the camera needed a firmware update. Updated it then after the update I get this notification on the screen.

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  • John Lockburner
    • Edited

    Did you do a manual or over the air update? How many pictures were sent to the app after you registered the camera initially? Where did you purchase your data from?

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  • Tom Logan

    I tried over the air first and it did not take, then did the manual way.

    Purchased from AT&T

    Maybe 2 pictures came through before the update.

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  • John Lockburner
    • Edited

    Getting your data from ATT may be the problem, the newer cameras come with Spartan Sim cards and you need to get the data through Spartan. Do you have the sleeve that the Sim card came in? It should have instructions on where to purchase the data from.

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  • Tom Logan

    Yes but now what do I do with the sim card that is activated through AT&T?

    I prefer to use AT&T as the plans are cheaper.

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  • John Lockburner

    They aren't that much cheaper since the Spartan plans include the premium credits. If you want to use ATT you can get a different SIM card, just make sure you go through buy a session, some of the other plans don't work. If you decide to use Spartan data you will have to cancel and delete the ATT plan and then purchase the Spartan plan.

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  • Tom Logan

    Not much cheaper???  AT&T is $75.00 for a year and Spartan is $199, more than double the cost of AT&T.

    I guess I will head to AT&T.

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  • John Lockburner
    • Edited

    You can do the three month Spartan plan for $36, that's $144 for the year and includes the premium credits. ATT is $75 for the year plus your $36 for a years worth of premium credits, that's $111 total cost. Difference of $33. The Spartan plans auto renew as well so you don't have to deal with that. It's not exactly the same but not astronomically different. That $199 Spartan plan includes a lot of data that some customers need/use with a bunch of video transmissions

     

    edited (Thanks Liz)

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  • Elizabeth Swoope

    Johnny meant $36 for 3 months, not one month.

    does the SIM that came with the camera have a sticker on it with instructions to get data from Spartan? 

    Don’t go to an AT&T store. They know nothing about Buy-A-Session or DataConnect plans. They will sell you something you don’t want. Get a bring your own device SIM from Amazon, eBay, Wal-Mart, Best Buy.

    Also, if you run your camera all year, AT&T is cheaper. For people who run 3 months, it isn’t. $30 for BAS plus $9-12 for credits is more than $36 for the Spartan plan, although it is more data (2G rather than 1). For 6 months, AT&T is $45 plus $18-$24, so a little bit less than the $72 for Spartan. If someone only wants to run camera for 4 or 5 months, they can pay for just that time with Spartan, not with AT&T, so it just depends on your needs as to which is the better way.

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