WHAT HAPPENED TO MY ACCOUNT?

Comments

4 comments

  • Elizabeth Swoope

    Are you running your cameras using premium (app/portal) or auto (email, used to be able to send to text)? 

    You may have a customer number if you bought something from Spartan but if you are using Auto and have never used Premium, then you may not have an account with cameras. You mention two emails, though, so I don’t know. 

    What model camera (or cameras)? GC-what? Is your firmware current?

    We should be able to get this sorted for you but it may take a little time. 

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  • Jeanne Matott

    I am running auto emails. I never used text,  I can submit my account number in a private situation. I was hoping Spartan had my model numbers since I previously set up an account. I don't know if my firmware is current. I just read the instructions how to check the firmware and update it. My cameras are a hour and a half away. I cannot access the information from my current location. Thank you for working to help me fix this issue. I sent an email to support with my account number. 

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  • John Lockburner

    If you are running auto then you don't have a premium account and with the cameras not using premium you can't update the firmware unless you go to the camera.

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  • John Lockburner

    What type of email account is the camera sending to and which one isn't it sending anymore? (Gmail, Yahoo, optonline.....)

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