Guest admin access

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John Lobdell

• October 29, 2019 18:15

I have sent an invite to someone to have admin access to my 2 gocams. They are saying the app is asking them for a module id and registration code. Is the registration code the same one I used when I set up the cam? How do I get it when the cam is in the field?

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  John Lockburner

  • October 29, 2019 18:23

  They don't need to do anything other than click on the link when you send it to them. It sounds like they are trying to register a new camera. Make sure you send the share invite to the same email address that they use to log into the app. The cameras will appear on the "Shared Cameras" page not the "MY Cameras" page

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  John Lobdell

  • October 29, 2019 21:59

  Thanks for the prompt response. Now he’s saying it’s giving him a message saying the link has expired. Is there a time limit on the link?

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  John Lockburner

  • October 30, 2019 00:21
  • Edited

  They do expire. Go into your app to account and shared camera management, then click on the camera you want to share and you should see his name. Press on his name and slide and delete should pop up. Delete him and then re do the invite.

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  John Lobdell

  • November 08, 2019 16:53

  Any idea of when an admin or guest invite expires? Days? Hours?

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  John Lockburner

  • November 08, 2019 16:56

  It's pretty quickly sometimes. If it expires then you need to delete that person from that specific camera and resend the invite.

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