Not Sending Pictures

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Joe Sevy

• October 31, 2019 16:32

Ran this camera for 3 weeks with zero issues, I moved it to another location and it will send pictures while I’m standing in front of it and for the first day or two and then it’s like it goes to sleep or something. Camera keeps taking pictures but they aren’t sending the pictures. I’ve left voicemails on the customer service number 2 days in a row with no returned phone call and I’m starting to get aggravated. Spending $300 on a camera and can’t get someone to answer the phone, pretty upsetting. If anyone has had this issue I would appreciate some advice.

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  John Lockburner

  • October 31, 2019 16:38

  They return phone calls and emails in the order that they are received so someone should be getting back to you soon. When you go to the camera what do you do to get it going again? What is the camera model and is the firmware up to date? What size, class and speed is the SD card and is it full sized or one with and adapter?

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  Joe Sevy

  • October 31, 2019 16:46

  The first time I had this issue I formatted the camera from the app and it fixed it for 2 days and did it again. This time I have tried formatting from the app, formatting on the camera, changing SD cards, changing batteries, changing locations to try a different signal and nothing will work it won’t send the pictures.
  Model: GC-Z4Gb
  SD: standard SanDisk 16gb
  If I go to firmware update it says file not found so I would assume the firmware is up to date.

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  Joe Sevy

  • October 31, 2019 16:58
  • Edited

  and looking at the cameras status report on the app it says the firmware is up to date. 

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