Odd Sunday Only Issue

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Jeffrey White

 I have several events through the day. Photos at 8am 12pm 4pm 8pm and the 12am status. I was using these to make minor setup changes, but now they are mostly reassurance the camera is still working.  Last Sunday my camera stopped sending event photos after around 4 pm.  I drove to the camera and it did capture me arriving and sent those photos.  I changed the batteries even though the P was still 5.  Everything seemed fine.  Till this past Sunday. Exactly one week.  New camera, first two weeks in use.  Once again it sent the photo at 4 pm but didn't send 8 pm or later.  I waited till Monday to drive to the location but by the time I arrived the 8 am event had already been sent.  The second week I also didn't get the midnight event.  The first week I did, but remember I drove down and triggered the camera by arriving.

I have no events that are day of the week specific.  I retrieved the settings today and can find nothing obvious.

I realize that this could be something unrelated to Sunday, but the timing has me wondering.

Thoughts?

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  • Elizabeth Swoope

    You didn’t mention model. What’s the signal strength? Is firmware current?

    Only thing I can suggest is to default the camera, which you must do from the camera, third menu tab. Take/send a manual photo, request setting update then take/send a manual photo to get camera to update settings.

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  • John Lockburner

    Check the online portal and look at the picture numbers, is there a gap in the sequence where the scheduled pic should be? Are there any other gaps? Is the time zone set in the camera settings on the app?

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  • Jeffrey White

    Model GC-Z4Gb2

    5 bars

    Firmware says no updates available.  Besides its brand new, so...

    I delete the photos so ill have check next week. time zone is set and time did update.

    Guess Ill have to wait to see if this happens again next week.

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  • John Lockburner

    No need to delete from the portal, they are saved for 30 days and then deleted. On the app you set the purge days yourself. Please keep an eye on it and let us know what happens.

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  • Elizabeth Swoope

    It’s good that your firmware is current, but don’t make the mistake of assuming that a brand new camera will have the latest firmware. You buy a new phone or computer, and there are almost always updates for it as soon as you turn it on. Camera firmware updates are released less frequently, but it’s always a good idea to check, even with a brand new camera.

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