Text messages

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Beth Smith

• November 16, 2019 00:17

All 5 cameras are now sending me text messages from various 9 digit phone numbers instead of the typical “noreply@hcowireless.com” email address. Some texts have no pictures but have a text message with “MSG” in the body. But that’s it.

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  Elizabeth Swoope

  • November 16, 2019 00:37

  We don’t know what’s causing it, but it’s likely a carrier issue, your phone carrier. Pics are coming to the app normally.

  users of other brands of cell cams are reporting the same thing.

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  Beth Smith

  • November 16, 2019 02:56

  Ours use ATT. So the issue is with them? My ATT iPhone had a notification that my carrier settings were updated today. Perhaps it’s related ?

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  Elizabeth Swoope

  • November 16, 2019 03:18

  It’s most likely between the server and your phone. I’ve been getting pictures all day from a variety of cameras to my Verizon phone and my two AT&T iPads, but that’s to the app. 

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