App not refreshing in background

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Dylan Barrow

• December 03, 2019 10:18

Since the new App my photos have not been refreshing in the background like before. I have an Iphone Xs and running the current IOS 13.2.3, My App version is 2.6.5.5. Before the update on apps I would reviece notifications and my app would automatically download incoming pictures. Now i have to open the app  in order to recieve the pictures. I have the background app refesh selected on the app and in the Iphone settings itself.  Is there something im missing or a newer update? its been a pain all year.  Thanks in advance.

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  John Lockburner

  • December 04, 2019 11:40
  • Edited

  Have you tried restarting your phone? There should be an app update coming out soon I believe for iOS devices. I'm sure Liz will see this soon and maybe have some ideas. I have an Android phone so I'm not much help with this issue.

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  Dylan Barrow

  • December 04, 2019 16:53

  Yeah I’ve restarted it, reinstalled the app and still doesn’t do anything in the background

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  Elizabeth Swoope

  • December 04, 2019 20:51

  Unfortunately, Apple and iOS do things their own way. I have three iPads. Sometimes they download pics beautiful, sometimes the pics don’t download for hours and then download all at once after I close and reopen the app. Different iPads behave differently at the same time (on the same WiFi in the same room). It is definitely annoying.
  
  It’s not just this app. Facebook Page Manager often waits several hours before letting me know that someone has messaged the FB page, and that person and I have already had a long conversation and may already be done. 

  I wish I had better news but right now I’m stumped. 

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