Tech support

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William Mott

• December 06, 2019 15:38

How come I have to call 3 days in a row to tech support about my cameras and I never get a call back. I own a business and if I didn't call a customer back in 3 days I would be out of business. very poor customer service.

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  John Lockburner

  • December 06, 2019 15:48

  Did you leave a message all three times? They return calls and emails in the order that they are received.

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  Elizabeth Swoope

  • December 06, 2019 17:47

  This is the busiest time of the year, although (thank goodness) it is the tail end of the hunting season. Spartan has hired more people to do support but new people require training. You can’t just hire people from a temp agency to handle camera support. It did not help that both AT&T and Verizon made changes to their networks right about the start of the busy season that turned thousands of perfectly working AT&T and Verizon cameras into non-working cameras and that greatly increased the workload for the tech people. Fortunately, those problems have been resolved but they required FW updates, which meant that the problems had to be figured out and new FW written.

  I’m glad you got a callback. The “poor customer service” was not intentional. Tech support people worked extra hours and even Saturdays to try to catch up.

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  Permanently deleted user

  • November 13, 2020 14:40

  I have left many messages with no response

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  John Lockburner

  • November 13, 2020 19:27

  Steve what phone number are you calling or what is your email address? They aren't finding any messages under your name in the message system.

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