New camera or one that was sending pictures to the app and then stopped? Are the pictures on the SD card?
No sir I take a pic and it wont even send when I hit the ok for yes
Android or iOS? Are pics on the portal, just not on your phone?
I phone iOS
Are the pics on the portal but not getting to your phone?
Won’t take any pic at all
New from this year was working fine tell last week
No pic on sd card ether
What model camera? GC-what? Is the firmware current? What’s the date/time on the latest status report? Are you getting your data from Spartan or your phone carrier? What SD card are you using?
Did you format the SD card in the camera? What happens when you take/send a manual photo?
When I take one it will not send
Is there any message on the screen? What about answers to the other questions I asked?
Statutes was reported today
What time today on the status report? Are you getting your data from Spartan or is the camera on your Verizon cell phone plan?
Is there a person I can talk to over the phone and not this txting
You can email firstname.lastname@example.org or call 770-582-0004 but you'll probably have to leave a message and they will get back to you. In the mean time have you tried formatting the SD card in the camera? Or even tried a different SD card? What does it say on the screen when you try and send the manual picture? You can also try defaulting the camera in it's menu.
It says nothing when I send pic. How do re set default
Reset to defaults: camera in setup, Menu, third tab, scroll down to Default.
Make sure that any pending commands are cancelled. If you can take/send a manual photo after resetting to defaults, then request a setting update in the app and take/send another manual photo to get the camera to update the settings back to the ones you had.
After you press the OK button to take a picture does it ask you to press it again to send the picture?
Yes , it says yes are no to send pic
And after you press OK to send the picture what happens?
It sends with no reply are messages on the phone are camera
So after you press the ok button the second time it eventually says "sent"?
Does it say setting or connecting or anything at all on the screen after you press OK to send the picture? Do you know what size and class SD card you are using?
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