Notifications only when I open the app-not "live".

Comments

15 comments

  • John Lockburner

    There should be a setting all the way at the bottom of the app settings to turn on and off notifications. Also make sure auto download is turned on and download only when on WiFi is turned off.

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  • Elizabeth Swoope

    Here are some device settings to check because Notifications are also set for the device, not just in the app. That’s just one of the settings shown in this article.

    https://support.spartancamera.com/hc/en-us/articles/360040771194-Important-device-settings-Android-

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  • Marc Hilt

    Sorry to wake a sleeping thread but even after following all the settings in the link my new s10 doesn't provide live information. I only get images if I open the app and I no longer get status reports. Is it possible the app hasn't kept up with devices?

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  • Elizabeth Swoope

    Part of the problem is with the operating systems. Both Android and iOS control what and how information comes to the phones. I run several devices with both operating systems and what’s downloaded when varies. Sometimes I’ll walk in the morning and a device is current, sometimes it isn’t. There doesn’t appear to be any rhyme or reason for it.

    Do you not get status reports (event? requested?) or are you not getting status report notifications? What model camera? Status reports are sent with each photo or video on all but the old 3G cameras. 

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  • Marc Hilt

    I am running both GC ATTb and GC ATTxb units. No I don't receive scheduled status reports. Always received them on my s7. Technology moves on obviously at different rates.

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  • Elizabeth Swoope

    What times are your scheduled status reports? At you not getting the status reports to the app, email, or both? I’m running some ATTb and ATTxb and I’m getting my status reports to the app. The xb sends one with each photo or video, as well as scheduled ones. The ATTb only sends scheduled ones.

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  • Marc Hilt

    Status reports are scheduled for 7am and 3pm. None are scheduled to be delivered via text, app only. Photos are scheduled 3x a day, none come to app unless opened. I just set images to be sent via text and app. They arrived real time via text but not via app. Unless of course I open app.

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  • John Lockburner

    Watch this and see if it helps.
    https://youtu.be/FMghUgZmUw8

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  • Marc Hilt

    Thanks John, didn't work but I appreciate your help. I think rather than messing around anymore I will just uninstall the app and use text and web to control cameras. One can only spend x amount of time attempting to get technology to work before going crazy.

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  • John Lockburner

    Only problem with the text is that the cell carriers sometimes block the pictures to text treating them like they are spam.

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  • Elizabeth Swoope

    I think that there are apps that interfere with the Spartan app downloading in the background. I have a cheap Samsung tablet that I use when I run my cameras. I can’t tell you the last time I touched it, but it’s probably been at least three and a half weeks because we went to our camp four weeks ago. I brought it home and plugged it in and haven’t looked at it since.

    It’s just after 9 PM and all my 9 PM event photos from tonight are there, the camera has kept the old pics purged (I have a 7 day purge). Apparently it has been downloading pictures properly and purging properly in all that time.

    The same thing happens sometimes on my Galaxy Note 9 phone, on my three iPads (two of which I use every day) and the iPhone that I use only on WiFi, mainly to take app screen shots. Sometimes each of those will have downloaded perfectly through the night (usually a couple or three hundred pics), sometimes they don’t. 

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  • Marc Hilt

    All good information for sure. Just for the record I have cameras from 2 other manufacturers deployed and none of them are working with my new phone either. 9 cameras in the field and none are live. And going the text route is annoying I have figured out.

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  • Elizabeth Swoope

    Even though this article is written for Verizon phone users, you may be able to use the technique for your situation.

    https://support.spartancamera.com/hc/en-us/community/posts/360034852293-Possible-workaround-for-filtered-texts-to-Verizon-phones-Gmail-forwarding-

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  • Marc Hilt

    Just a update on this. The updated version of the app has resolved this issue. Thanks team!

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  • John Lockburner

    That's great to hear!

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