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Patton Beall

• January 26, 2020 16:34

I haven't received a picture since 01/04/2020.  The camera had taken 57 pictures up until this point and abruptly stopped.

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  Patton Beall

  • January 26, 2020 16:41

  Everything is updated and I have 7 credits remaining.

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  John Lockburner

  • January 26, 2020 17:02
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  Where are you getting your data? Hows the battery life look? Any pictures (especially night images) showing anything other than P5 in the lower right corner?

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  Patton Beall

  • January 26, 2020 17:05

  I use Verizon. The batteries have been replaced. I have not received any pictures at any time of day since 01/04/2020.

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  John Lockburner

  • January 26, 2020 17:12
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  What camera model? Is the SD card full by any chance? Is it too spec (32gb or smaller, class 10, 80mbs or faster)? Are you still getting a status report?

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  Patton Beall

  • January 26, 2020 17:22

  The camera model is GC-Z4GB.
  The card is 32 gb 80 mb/s SanDisk. It has taken 8407 pics since August and says I have 24% remaining. Auto over write is on in settings. I am receiving status reports.

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  John Lockburner

  • January 26, 2020 17:26
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  Do you have access to the camera where you could try and take and send a manual picture in set up mode? Check your credit history and make sure it used a credit last time it was supposed to. There's a beginning and end date on the credit report history in the app. If you don't have access to the camera and the credit usage is good try formatting the SD from the status report page on the app.

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  Patton Beall

  • January 26, 2020 17:33

  I have tried manually sending a picture but the camera does not say “sent”. I have 7 premium credits remaining with an end date of 02/02/2020.

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  John Lockburner

  • January 26, 2020 17:40

  Try formatting the SD card, if you have access to the camera try defaulting the settings in the cameras menu.

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  Patton Beall

  • January 26, 2020 17:47

  Resetting everything did the trick. Thank you

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  John Lockburner

  • January 26, 2020 17:52

  You're welcome, glad it's going again.

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