Update status report malfunction

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Robert Smith

• February 24, 2020 16:26
• Edited

When I go to update my status report, a box pops up that says:

"Unexpected response from API. Command: /mobile/cameraaction, Response: Optional (375bytes)

 

Does anyone know how to fix this. It will not let me do a new status report. It just allows me to click "ok" and that is it?

-1

• 

  Elizabeth Swoope

  • February 24, 2020 17:17

  Can you explain exactly the steps you are using? Android or iOS?

  I tested with iOS and Android. With both, from the home page, I dropped down the menu for a camera and chose Status Report and it took me to the status report page. I also did it from the Home page by tapping the signal/battery indicator icons.

  From the Status Report page, I tapped the menu in the upper right corner and chose Request Report.

  I didn’t get that message any of the ways I tried so I think it may be something to do with your phone or account. 

  Have you tried logging out of the app and back in?

  What model camera do you have? GC-what? If it’s not one of the old, original 3G cameras (IOW, if it’s anything from the GC-ATTx or after, any camera that can transmit video), then the status report updates each time the camera sends a photo or video. 

  If we can narrow down what the problem might be and it remains a problem, I’ll report it.

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