Not gettin pics sent to phone

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Kobe Courville

• May 11, 2020 20:22

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  John Lockburner

  • May 11, 2020 20:25

  When you say phone do you mean the app? If so try logging out and back in to the app. Are the pictures getting to the online portal?

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  Kobe Courville

  • May 11, 2020 20:28

  Yes the app & no they aren’t getting sent to the portal..

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  Elizabeth Swoope

  • May 11, 2020 20:29

  We need a lot more information in order to help you.

  Johnny has asked a couple of good questions. I’ll add some more.

  Are you using the app or having pics sent as text/email? 

  Is this a new camera or one you’ve been using a while? Did it work and then quit? If it quit, then when did it quit.

  If you are using the app, can you take a screen shot of the status report and post it here? 

  If you are using the app, what model camera do you have (GC-what or GST)? What carrier are you using for your data? If not Spartan, Bluegrass, CellCom, or Nex-Tech, do you have premium credits (on the app, Account, Premium Credits, Check Credit.

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  Kobe Courville

  • May 11, 2020 20:37

  It’s a new camera I just got them and set them up with Verizon. I’ve downloaded the app to my iPhone to have them sent to it. It won’t let me upload a picture in here to show you. Camera is GC-Z4Gb2

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  Elizabeth Swoope

  • May 11, 2020 20:55

  Is the camera showing on your app? (IOW, you were able to register it.) If so, did you take/send a manual photo? (Camera in setup, logged on to network, point it at something, press OK to take pic, OK again to send pic).

  Here's an article on how to post screen shots and pics here.

  https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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