won’t send pictures

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Paul Burton
camera worked fine until my batteries went dead, changed batteries now no pictures, went to it today 5/30/20 batteries were good hello test worked but while there instead of pictures it just sent status updates
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  • Elizabeth Swoope

    Hello test and sending status report are good. It means the camera is getting on the network and contacts the server. 

    Did you take/send a manual photo (camera in setup, on the network, point at something, press OK to take pic, OK to send pic)? If so, what did the screen say? 

    Is your SD card full-sized (not microSD/adapter), name brand (SanDisk is a good brand), class 10 with speed of 80 MB/s or faster (if there is no speed on the label, it is probably slower than that), formatted in the camera? 

    Are there pictures on the SD card, they’re just not being sent? 

    Do you have premium credits if your data plan doesn’t include them? 

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  • Paul Burton

    I didn’t send a picture while i was there, actually i forgot how to do it, the sd card is a SanDisk 32 g 10 speed and it says it can transfer up to 80 MB a sec. i might have to go back and try to send a picture like that. it’s a Verizon 4g go cam, everything as far as credits is payment to verizon for another line

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  • Elizabeth Swoope

    Paul,

    Are you using the app or sending pics to email? If you are using the app, you may be out of credits. You are paying Verizon for data for the camera to send pictures, but if you are using the app, that's not data.

    https://support.spartancamera.com/hc/en-us/articles/360010539473-Premium-Credits-what-are-they-buying-them-and-monitoring-them

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  • John Lockburner

    Paul to add to what Liz said you also get a free credit that's good for a month with every new camera so if this camera has been out for about a month there's a good chance that you're out of premium credits. (If you are in fact using premium and the app)

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  • Paul Burton

    Not using the app, having them sent to email, i’m going to try to get back there tomorrow, to see if i can send one manually. If not you will probably hear from me again. Thank You !!

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  • John Lockburner

    Have you checked the spam folder?

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  • Paul Burton

    Yes sir I have, still no pictures.

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  • Paul Burton

    Went back to the camera today, tried sending a photo ( more than one) and it sent something other than a picture it sends a status report instead, it comes as a notification on my phone, but it isn’t in my email even as a status report, when I try to open the notification it opens the app and shows my cameras.

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  • Elizabeth Swoope

    If the notification is coming to your phone and to the app, then your cameras are on premium. 

    Are you getting pictures to the app? Are there pictures on the SD card?

    In the app, is the status report for that camera current or old?

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  • John Lockburner

    The newer cameras send a status report with every picture. I wonder if when the batteries died it defaulted the camera to premium instead of auto.

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  • Paul Burton

    in the app it shows status report 6/1/20, 12:42 i Pulled the batteries pull the Sim card pulled the SD card but in the diagnostic menu i tried the module command update, Camera MDN and also the APN setting but it asks for a password and I guess I don’t know what that is

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  • John Lockburner
    • Edited

    Are you paying for premium and just not using the app? With that time on the status report I would think the camera is trying to send a picture and status report but the picture isn't getting to the app. When you tried to send the manual picture what did it say on the screen? It should have given a sending message and then either said sent or an error.

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  • Elizabeth Swoope

    Those things that you are trying are not likely your problem. It’s possible that the APN is, but did you check the send via setting? It may be premium and you’d been using auto. If it’s premium, the status report will go through but not the pic unless you have premium credits. 

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  • Elizabeth Swoope

    Module update would be if tech support sent you a file to copy to the SD card. I think Camera MDN is to get the camera’s phone number, but I don’t remember right off the bat. Here are the instructions for changing the APN:

    https://support.spartancamera.com/hc/en-us/articles/360041816093-How-to-change-the-APN-setting-AT-T-models-

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  • Paul Burton

    i have a verizon sim

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  • Elizabeth Swoope

    Then APN does not apply to you, I don't think. I only mentioned it because you mentioned it. We're back to send via and whether that is set correctly to Auto rather than Premium. If you set it back to Auto, it should send pics to your email.

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  • Paul Burton

    I know right.

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  • John Lockburner

    Did that work Paul?

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  • Elizabeth Swoope

    We made a mistake by not asking you what model camera you have right up front.

    If you've checked that your camera is set to send via Auto and it's still not sending to email, then you probably need to talk to tech support when you have the camera in hand. Either call 770-582-0004 (you'll probably have to leave a message) or email support@spartancamera.com. Leave/include your phone number, time zone, and best time to call, along with a description of the problem that includes the exact model number.

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  • Paul Burton

    Brought the camera Home and started messing with it finally i reformatted the SD card and it started working

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  • John Lockburner

    Sounds like that was the issue, may want to get another card just in case this one starts acting up again

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  • Paul Burton

    yeah I have others but this SD card was brand new when I put it in I formatted it in camera then and I work for quite a long time and then it quit . Thanks!!!

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  • Elizabeth Swoope

    Was the SD card almost full, by any chance? Some cameras do not overwrite like they should, even with overwrite turned on. SD cards cause all sorts of problems. They are terribly unreliable, even the good brands.

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  • Paul Burton

    Put it in a computer and there was nothing on it, there should have been a pile of pictures. Mysterious as to where they all went, that’s why I re-formatted it there was nothing to lose.

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