Camera stopped sending pictures
-
Can you take a screen shot of the status report and post it, please. If you are posting from a phone, you'll need to choose the desktop vies in order to get the icon that lets you post pictures.
Have you checked the SD card to see if the camera was taking motion-triggered pics and just not sending them or was it not taking them at all? Do you have any scheduled event photos set?
What happens when you take/send a manual photo? (Camera in setup and on the network, point it at something, press OK to take pic, OK again to send) What do you see on the screen?
-
Yes I checked the SD card it was taking pictures just fine just not sending them. I have not tried to take a manual photo. I tried to set up to have a picture taken every morning at 7 but I can’t seem to get it to update anytime I try it the button stays red and won’t update, I’ve let it try for a couple hours finally get frustrated and cancel it. I will try and screenshot my status report
-
Setting updates don't happen until after the next time the camera contacts the server. On a camera in a "quiet" location and with no scheduled events, that may not be until just after midnight when it sends the daily status report.
Please try taking a manual photo.
What model camera? GC or GST what? How long have you been running the camera? Are you using Auto (photos to email) or premium (photos to the app)? Where are you getting your data (which cell phone company or Spartan)? Some cell phone plans include premium service (Bluegrass, CellCom, and Nex-Tech, I think) and the Spartan plans do, but AT&T, Verizon, and US Cellular plans don't so if you have those last three cell services and are using premium, you may be out of credits.
-
I have the GC, I’ve been running the camera since February here at the house as a security camera, it worked fine till I moved it to the farm. I’m using premium to the app. I bought the data plan through spartan (t-mobile). I will go back to the farm tomorrow and take a manual photo and see what happens.
-
There are quite a few GC models, but since you mention T-Mobile, that means you have the GC-T4Gb. That plan comes with premium credits so credits aren't the problem.
The SD card needs to be formatted in the camera.
We'll know a lot more once you've tried the manual send. There should be some sort of message on the screen.
-
Lance, go to the online portal and see if you have any pending commands in camera management and cancel them all if you do. The camera may be sending that one picture and then getting stuck if there's a bunch of commands pending. You may have to default the camera after you cancel but you also may not have to.
Please sign in to leave a comment.
Comments
12 comments