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  • John Lockburner

    That can also mean there is no data plan, is this a new camera and if so did you purchase a data plan for it?

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  • Billy Henderson

    I have a data plan for my other Spartan Camera, I was just trying to add a camera. However I havent added the new camera to the data plan if thats what Im supposed to do.

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  • John Lockburner

    The camera will need it's own plan and you can't add it until it has a data plan to connect and give you the registration code. What model is the camera?

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  • Billy Henderson

    Ghost 4G AT&T

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  • John Lockburner

    That camera you will want to get the data from Spartan, I'm not sure where you get the data for your other cameras.

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  • Billy Henderson

    In order for me to add the camera, it asks for a registration code, which I cant get until the camera recognizes the SIM card I guess

     

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  • John Lockburner
    • Edited

    Correct, data plan first and then register and add to your account. The SIM card will be recognized as soon as there's a data plan.

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  • Billy Henderson

    The data plan in confirmed, still getting the same message. Does this usually take time to activate even though its confirmed?

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  • John Lockburner

    Usually there's a second confirmation email. Try defaulting the camera in it's menu. ATT through Spartan usually on takes a few minutes. If you look online at your account and data plans does it show as active? Make sure the antenna is on the camera too.

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  • Billy Henderson

    i have the confirmation e-mail. I am trying to confirm I didnt fat finger the SIM card number, but cant find a way to do that..

     

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  • John Lockburner

    If you go to wireless subscriptions on the online portal it doesn't give you that information?

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  • Billy Henderson

    I have confirmed everything is correct, Still not able to find a network or Register the unit.

     

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  • John Lockburner

    Did you default the camera in it's menu?

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  • Billy Henderson

    Yes I have defaulted.

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  • John Lockburner

    And you got the data through Spartan correct? (not att)

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  • Billy Henderson

    correct. Verified its active.

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  • John Lockburner

    Two things I can think of to try would be a different SD card, or try a manual firmware update. The SD card needs to be a 32gb class 10, 80 mb/s or faster and it needs to be full sized, not a micro in an adapter. Also if you are trying this inside maybe try it outside.

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  • Elizabeth Swoope

    Two less common, but still possible, things are the antenna and the SIM. Make sure the antenna is snug but not too snug. On the SIM, clean the contacts (rub with a pencil eraser or against your jeans) and also try puttin a piece of cellophane tape on the non contact side. If it’s the SIM, it may not be making good contact but the little bit of tape may make it just enough thicker. 

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  • Elizabeth Swoope

    Sorry, I wasn’t paying attention to the fact it’s a Ghost. Never mind on the SIM part. However, that may come in handy of someone comes along later to read this and has a regular GoCam rather than a Ghost.

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  • Wendell Collins

    @John Lochburner. The APN on my GoCam was set to 000000, so I followed your guidance and went into diagnostics/APN and set it to 123456, saved it. Then powered off/on and it’s working great. Thx for the Help..

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  • Elizabeth Swoope

    Wende,

    123456 is the password to get to the screen where you set the APN, not the APN itself.

    You got your camera working, so that’s all that matters.

     

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