Need a New Spartan 3g Sim card

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Joseph Segaria

How do a get a new white sim card for my camera called Spartan no call returned. I went to a ATT&T store they gave me a orange colored card I went to buy a data plan from Spartan and it wont take the 20 numbers on the card it says to contact customer support, well no support from them as of yet. what can I do to get a plan>

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  • Elizabeth Swoope

    Joseph, 

    The ticket system shows a call from you late this afternoon, about the time the office closes. Voice mails are answered in the order received so someone will get back to you. You do need a SIM from us if you want to buy an AT&T plan from us. The SIMs that you get from AT&T are used to purchase Buy-A-Session data plans.

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  • Joseph Segaria

    So yes I want a Spartan plan and there SIM card sent to me as I had many issues with the buy a session connecting to there server and not getting pictures.

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  • John Lockburner

    Do you still have data on the att sim?

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  • Joseph Segaria

    No sir that plan just expired 2weeks ago

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  • John Lockburner

    Ok

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  • Joseph Segaria

    Well it’s now almost 4:00 the following day and no return call.

    Elizabeth Swoope
    21 hours ago
    Joseph,

    The ticket system shows a call from you late this afternoon, about the time the office closes. Voice mails are answered in the order received so someone will get back to you. You do need a SIM from us if you want to buy an AT&T plan from us. The SIMs that you get from AT&T are used to purchase Buy-A-Session data plans.

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  • Elizabeth Swoope

    Joseph,

    There is obviously nothing that I can say that is going to help. I'm replying just so you don't think I'm avoiding you. Tickets are answered in the order received and there were outstanding tickets ahead of yours from yesterday. Your call from today has been merged with your call yesterday. I'm not familiar enough with the system to see where you are in the queue. I am just able to tell that your ticket is in the system.

    Neither Johnny nor I has access to the system to be able to order/ship SIMs. If we did, we'd do that.

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  • Joseph Segaria

    Spartan reached out to me this morning new SIM card being issued.

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  • Elizabeth Swoope

    Whew! Thanks for taking the time to let us know.

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  • Joseph Segaria

    Well got my SIM card today and it’s not operating my camera got signal but that it, now I have done the hello test failed tried to register failed send test picture failed.

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  • Elizabeth Swoope

    So you signed up for a Spartan data plan and you got a receipt and an activation email?

    There’s no point in trying to register if the camera doesn’t pass the Hello test. Failed Hello test means that the camera does not have a data plan.

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  • Joseph Segaria

    Yes invoice 00070408

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  • Joseph Segaria

    Invoice #42CFB33-0001

    Receipt #2733-8248

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  • John Lockburner

    Go into the cameras menu and to diagnostics and then to APN (password is 1234) see what that is set to, it should be APNsp.

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  • Elizabeth Swoope

    There’s a third email, an activation email, in addition to the two that you’ve gotten. Have you gotten the activation email? (Changing the APN is probably necessary, too, but until you get the activation email, nothing will work.)

    You can check the status of that plan by logging on to my.spartancamera.com, Camera Management, Account (you may have to tap a Menu button), Wireless Subscriptions. Is your data plan pending or active?

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  • Joseph Segaria

    Ok it’s on br now

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  • Joseph Segaria

    Thank John that did the trick judt Passed Hello Test and sent test picture.
    Let’s hope it works tomorrow in the woods.

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  • Elizabeth Swoope

    Excellent news! Good luck.

     

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  • John Lockburner

    Joseph, you should be good to go now.

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  • Joseph Segaria

    Thanks Folks, fingers crossed.

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