Gocam blackout Verizon not transmitting photos.

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Myles Flaten

• August 20, 2020 20:25

Just switched batteries and restarted the camera and now I’m not getting any pictures. I have the 3 for 3 data plan and it has taken over 3k pictures. Did I run out of data or do something wrong when I replaced the batteries? Thanks in advance!

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  John Lockburner

  • August 20, 2020 20:28

  If you're getting your data through Spartan you can log into the online portal and check your data plan to see if it's active. The Spartan  plans auto renew so unless there's a credit card glitch that shouldn't be the issue. Are you getting a status report?

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  Myles Flaten

  • August 20, 2020 20:39

  I had the camera Set to take photos between the hours 1600 to 0900. I went to change batteries at 1100. The last status report was at 0900. Attempted to change photo time period to 24hrs so that I could make sure it was working but the request to change settings is pending and not going through. The website says that the data plan is active.

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  John Lockburner

  • August 20, 2020 20:45

  Do you have the camera in hand where you can try and make it take and send a manual picture in set up mode?

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  Myles Flaten

  • August 20, 2020 20:47

  I don’t. It’s at the stand.

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  Elizabeth Swoope

  • August 20, 2020 22:39

  What’s the date/time on the last status report?
  
  Once you get this sorted out, I recommend that you set some scheduled events if you don’t already have some so that the camera checks in every few hours even if there’s no activity in front of it.
  
  Whenever you “touch” a camera, it’s always a good idea to take/send a manual photo and then walk test. If you need to change settings, take/send one manual photo. After it comes through, request settings update, take/send another and that will get your settings changes done.

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  Myles Flaten

  • August 20, 2020 22:50

  Thanks for the tip! I actually ran down there quick and sent a manual photo and now it’s working flawlessly. Thanks again!

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  John Lockburner

  • August 20, 2020 23:29

  Good deal, must have just been a little stuck and needed a boost. I always send a manual picture and then make sure it sends a motion picture before I walk away.

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