Registration issues

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Derek Moore

• August 24, 2020 12:32

I received my second spartan go cam yesterday. It came with the Verizon SIM card. I went on line followed the instructions just like I did on the first one with no problems. It picks up full service but won’t register. It keeps saying registration failed. When I log into my account it only shows I have one camera on there. So I tried to set up the new camera again and it said that the camera was already on my account. I have no idea what to do now.

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  John Lockburner

  • August 24, 2020 12:38

  Sometimes activation can take a little while. Hopefully it happens soon. I'll ask about it

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  Elizabeth Swoope

  • August 24, 2020 13:01

  If you bought a Spartan data plan, you should get an email receipt and then an activation email. Once you get the activation email, you should be good.

  You can check the status by logging on to my.spartancamera.com, Camera Management. You may have to tap a Menu button. Then look at Account, Wireless Subscriptions. Your new camera’s plan probably shows pending.

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  John Lockburner

  • August 24, 2020 13:13

  Derek, what is your email address so we can check?

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  John Lockburner

  • August 24, 2020 14:33

  Derek, try it again. It looks like it should be active now

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