Flash issue

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Joseph Meier
Ive got 2 brand new white flash verizon go cams. I just got them set up for service and tried testing them tonight in my yard. I have the settings set to pic mode, 8mp, 2 pic burst, 30sec delay... Problem is when the camera is tripped the initial time the flash comes on and stays on for well over a minute like its running a video. Both cams took and sent 2 different 2 shot burst but about 90sec apart and the flash never went off until after both series were taken and I had carried then inside. Did I mess something up in the settings? These didnt come with shit for instructions so I was just winging it on the set up.
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  • Elizabeth Swoope

    That’s very odd. It should flash before it takes photos because it has to meter the light, but the longest video it can take is 10 seconds, and that starts 2 seconds after the camera takes a photo. Maximum time the flash should be on should be 15 to 20 seconds. 

    With a 2 shot burst, the camera has to take both photos and then send both photos before it can take the next two photos, which would explain the 90 seconds, but I’m not sure why the flash would stay on the whole time.

    30 second delay is how much time the camera stays quiet between when it finishes sending a photo and when it can take the next. 

    We’re still working on getting all the documentation online but the Knowledge Base has a lot of useful information. Here’s an article on camera settings that you may find helpful.


    https://support.spartancamera.com/hc/en-us/articles/360040071594-Camera-settings-app-example-settings-and-explanation-

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  • John Lockburner

    Is the cameras firmware up to date? Also if you are concerned with having messed up something on the settings you can default the camera from it's menu and it will reset all your settings to the original way that it came from the factory.

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  • Joseph Meier

    Sorry Ive been replying to the emails Ive been sent with your replies, not sure if anyone has even gotten them since theyre not posted here.

    Ok so according to the Spartan app the firmware is up to date on both cameras. I tried defaulting them and ran all the default settings except I switched it to 2pic burst. I turned the cams on and grab my phone for the stopwatch app on it and walked by the cams but into the next room where I wouldnt continue to trip.them but could still see if the flash was on.
    They both lit up and stayed lit up for roughly 1min 15sec and I actually got both pics sent to my phone before the flash turned off... I walked back out to see if it was only the 1st trigger after being turned on but nope same thing. For some reason instead of getting a white "flash" Im getting a white "flashlight" for over a minute solid before they go dark again. I cant see this working very well being a white flash cam, not to mention it has to eat up the batteries a lot faster being in "flashlight" mode instead of just a quick on and off flash

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  • John Lockburner

    You can do a manual update even though the cameras have the current firmware. I would also try a different SD card, as crazy as it sounds it might help. make sure it's a 32gb or smaller, class 10, 80mb/s or faster and full sized, not a micro in an adapter. Be sure to format the card in the camera.

    Here's a link to do the manual update, it includes the updates and instructions.

     

    https://my.spartancamera.com/download

     

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  • Joseph Meier
    • Edited

    They are both brand new full size 32gb class 10 cards that were formatted. I did try one with an older used 8gb card and still the same.

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  • John Lockburner

    OK, I would try the firmware update then next.

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  • Joseph Meier

    My camera model numbers arent even listed... Theyre Verizon white flash GC-Z4Gc2

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  • John Lockburner

    It's being looked into, can you send me the IMEI numbers for the camera please?

     

    Have you tried it on single pic instead of the burst?

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  • Joseph Meier

    I just tried single pic on one of them and its substantially better... The flash stays on for 5sec on single pic. Is there anymore private way to send the IMEI numbers?

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  • John Lockburner

    Yes, you can email them to me at johnny.lockburner@spartancamera.com

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  • Joseph Meier

    Email sent, thanks

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  • John Lockburner

    Got it

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