Camera Not taking photos

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Daniel Florent
I have had this camera 10 days. I set it up, first night I got one photo. Since then, no photos. I went to check it today, walked in front of it, and still no photos.
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  • John Lockburner

    Did you buy a data plan and if so where did you get it?

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  • Elizabeth Swoope

    Are you getting status reports? What’s the date/time on the latest one you’ve gotten?

    Are you using a name brand SD card, full size (not microSD/adapter), class 10, 80 MB/s or faster, formatted in the camera?

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  • Daniel Florent

    No I have a 32GB sd card, do I need to upgrade that?

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  • John Lockburner

    Daniel, did you purchase a data plan from somewhere? Not sure if the no in your reply is an answer to my previous question.

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  • Daniel Florent

    Yes the base monthly plan from at&t

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  • Elizabeth Swoope

    The SIMs that ship with the current model AT&T cameras cannot be used to purchase plans directly from AT&T. They are for data plans from Spartan. If you bought data from AT&T, that’s probably the problem.

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  • Elizabeth Swoope

    I should clarify. AT&T will let you buy a plan but the plan won’t actually work. 

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  • John Lockburner

    Liz is correct with the plan from ATT directly, the SIM cards come with a tiny bit of data on them so that's probably why you were able to get the one photo. To use that SIM you are going to have to cancel the plan with ATT and then purchase one of the bundled plans with Spartan camera. Unless you bought an older model camera, this is most likely your issue. The older models could be activated through ATT directly.

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