encrypted photos wont unlock using the encryption tool.

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Brandon Rich

Just like the title says, the encryption tool wont open my locked images. I download them to my computer and search for them in the encryption tool and they don't show up when I browse the folder that they're in.

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  • John Lockburner

    Best thing to do is turn encryption off on the camera settings in the app.

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  • Brandon Rich

    I did that and from what I can tell the encryption is turned off. Now I'm not getting pics. I'm gonna let it sit for a couple days and if it doesnt pan out I think I'm going to go another route

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  • John Lockburner

    Did the camera settings update?

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  • Brandon Rich

    They did. It was pending for about 12 hours to do the update. Now I have encryption off. It hasn't taken a pic. And I cant see the ones that it did take.

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  • John Lockburner
    • Edited

    The settings changes and other requests stay pending until the camera checks in sending either a photo or a status report. You won't be able to view the previous pics, they don't just unlock when that encryption is turned off but future photos should be viewable.

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  • Brandon Rich

    So how does one use this encryption tool? Because it seems like its kind of a useless feature if it doesnt work

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  • John Lockburner

    I've never been able to get it to work, although I haven't put much effort into trying. Maybe if you sent an email to inside tech they could help you with it. For me I just want the pics in the app and easy to see, don't want to have to decrypt them once they arrive.

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