Att can not sending pics

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Ryan Duininck

• October 13, 2020 18:30

A4Gb camera has been out and working for months....stopped sending pics. Have the camera here now.... hello test is fine, but won’t send test pic

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  Ryan Duininck

  • October 13, 2020 18:41

  Also requested firmware update, but it isn’t working OTA... went to download update to do it manually and the link to the specific download for my cam is not working

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  John Lockburner

  • October 13, 2020 18:46

  Have you tried formatting the SD card?

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  Ryan Duininck

  • October 13, 2020 18:58

  Will try that, but it’s been working with the card previously

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  John Lockburner

  • October 13, 2020 19:03

  They do go bad

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  Ryan Duininck

  • October 13, 2020 19:41

  Formatted card and it started working again...... thanks. Now I would like to update the firmware but the manual download link for the GC-A4Gb is broken

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  John Lockburner

  • October 13, 2020 19:48

  If it's sending pics you should be able to do it over the air. Just make sure you cancel all pending commands, request the update and then turn the camera from off to set up. After it finds signal press the ok button once to take a picture and then press it again to send the picture. Watch the screen, after the picture sends you should see it update.

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  Ryan Duininck

  • October 13, 2020 20:10

  Thanks.   When I tried that it attempted to update the firmware, but said "firmware file not found", then "Failed, restart now."

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  John Lockburner

  • October 13, 2020 20:19

  Your SD card may be bad and causing that issue. What are you seeing when you try the manual download?

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  Elizabeth Swoope

  • October 13, 2020 20:24

  You have to save the file from the web site to the empty SD card. If you are using the menu command, the camera is looking for a particular file. Either you didn’t save the file to the SD card or you downloaded it several times and you copied one with the wrong name (it has spaces, parentheses, and some extra numbers in it).

  Did you follow Johnny’s instructions exactly? The ones he gave you do OTA and you would never see that message you posted.

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  John Lockburner

  • October 13, 2020 20:32

  Here's a list of the downloads and instructions for a manual update.
  https://my.spartancamera.com/download

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  Ryan Duininck

  • October 13, 2020 21:16

  When I try to download the file on the link above for the GC-A4Gb camera (first one on the list), the link does not work.

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  John Lockburner

  • October 13, 2020 21:21

  What browser are you using? Your popup blocker might be blocking it.

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  Ryan Duininck

  • October 13, 2020 21:25

  Tried on Microsoft Edge and Google Chrome... both say 500 Server Error.

  The links for the other model cameras work, but not the first one.  Are you able to successfully download it?

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  John Lockburner

  • October 13, 2020 21:29

  I just tried and no I can not. I'm sorry about that. Let me see if we can get that fixed.

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  Ryan Duininck

  • October 13, 2020 21:31

  Perhaps that is why the OTA update is not working either.... it's trying to download a file that can not be found.

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  John Lockburner

  • October 15, 2020 11:52

  The link seems to be working now

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