Att can not sending pics
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If it's sending pics you should be able to do it over the air. Just make sure you cancel all pending commands, request the update and then turn the camera from off to set up. After it finds signal press the ok button once to take a picture and then press it again to send the picture. Watch the screen, after the picture sends you should see it update.
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You have to save the file from the web site to the empty SD card. If you are using the menu command, the camera is looking for a particular file. Either you didn’t save the file to the SD card or you downloaded it several times and you copied one with the wrong name (it has spaces, parentheses, and some extra numbers in it).
Did you follow Johnny’s instructions exactly? The ones he gave you do OTA and you would never see that message you posted.
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Here's a list of the downloads and instructions for a manual update.
https://my.spartancamera.com/download
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