Camera wont connect or do firmware update

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Spencer Hare

A friend gave me his spartan camera. He deleted it from his account and I linked it to mine and purchased a data plan. Now I need a registration number but it never connects to the server. I also tried to do a firmware update downloaded to sd card, inserted into camera, but when I select firmware update from the menu it say file not found and then the camera restarts. I've also tried three different sd cards with the same results

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  • John Lockburner

    What is the camera model and where did you purchase the data from? You can try defaulting the camera in it's menu and see if that helps.

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  • Spencer Hare

    GC-V4Gi     Tried the default with same results

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  • Elizabeth Swoope

    If you are getting file not found, chances are that you either didn’t save the file to the SD card or you saved the file multiple times so the file doesn’t have the correct name. 

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  • Spencer Hare

    the file name was incorrect. firmware is updating now. ill see if that fixes my connectivity

     

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  • Spencer Hare

    Still no network connectivity.

     

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  • John Lockburner

    Try the hello test in the camera menu, it's under diagnostics. Where did you purchase the data?

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  • Spencer Hare

    Purchaced the data from the spartan app

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  • Spencer Hare

    Hello test says "system busy"

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  • Spencer Hare

    Also, while the camera is in setup, about every min or two it will reset. its like you flip the switch to off then back on and goes through the startup screens again.

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  • John Lockburner

    That could be low battery or a bad SD card. Did you get the purchase email and the activation email?

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  • Spencer Hare

    Just put new batteries in. I have tried 3 different sd cards. I did receive the activation email. but i cant get the registration number because I cant ever get connected

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  • John Lockburner

    Are the battery terminals corded at all? Make sure the SD cards are 32gb or smaller, class 10, 80mbs or faster and full sized cards, not a micro in an adapter. You should also format the card in the camera.

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  • Spencer Hare

    I check all those boxes. Im doing a long format now to see if that might fix it. it will probably take about 15 min or so to complete.

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  • John Lockburner

    Make sure you format in the camera too

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  • Spencer Hare

    Still no connection 

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  • John Lockburner

    Check the antenna and maybe try it outside. Was it working for your friend? Have you purchased at least one premium credit from Spartan?

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  • Spencer Hare

    I purchased a data plan. what is a premium credit?

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  • John Lockburner

    If you get your data from one of the carriers directly you need credits to use the app and all the premium features. If you are using the Spartan Data plans then they are included in the bundled data plan.

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  • Carl Bontrager

    Did you figure out a solution to the problem? I have a camera doing the exact same thing. I've tried all the same things you did with the same results. I'm stumped now.

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  • Elizabeth Swoope

    Carl,

    Please start your own thread so we can troubleshoot your problem without confusing it with Spencer's problem.

    Please post a screen shot of the status report from the app, from the battery/signal indicator all the way down through the SD card info. Also make sure to let us know what model camera it is and whether it's been working and just started not connecting to the network.

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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