Camera not responding

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Jason Beasley
I set the camera up and it will only work in setup position when I switch to on position a green light flashes on the front but the screen is blank and the camera will not take pictures. Batteries are good
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  • John Lockburner

    The screen is supposed to go blank when you switch it to on, then the green light will blink while it's arming itself. Have you left it turned on for a few minutes to see if it's working? 

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  • Jason Beasley

    Yes it’s been on for about 30 minutes and I’ve walked in front of it and will not send pictures

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  • John Lockburner

    Is it taking them and saving them to the SD card?

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  • Greg Labardee

    Cameras were working great ... I have three none are working batteries are good I have 18 credits left any suggestions???

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  • Greg Labardee

    My number is 419-351-0815 Greg labardee

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  • John Lockburner

    Greg, can you start a new topic so we don't get things confused please. If you can please post a screen shot of the status report from the app for the cameras. You may have to click the menu on your phones browser and switch to desktop view to see the insert image icon.

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  • Jason Beasley

    I haven’t pulled the card but I’ll check

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  • John Lockburner

    You can check on the cameras view screen

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  • Jason Beasley

    Yes it is saving to the as card but not sending the pictures

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  • Jason Beasley

    In the on position the screen will do nothing no matter what button I push

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  • John Lockburner

    What is the time and date of the most recent status report? Can you post a screen shot of that?

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  • John Lockburner

    Is this a new camera set up or one that was working and then stopped?

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  • John Lockburner

    The screen is not supposed to be on or any of the button functions work when the switch is in the on position, that is correct.

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  • Jason Beasley

    I can’t post a screenshot for some reason. This is a camera I bought from a friend that I just got activated. It was working for him

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  • Jason Beasley

    But where is says status as of is all zeros no time or date

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  • John Lockburner

    You have to change your phones browser to desktop view to see the insert image icon. What is the camera model, where did you  purchase the data from?

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  • Jason Beasley

    Honestly don’t know the exact model but it is a 3g model and I purchased the data through the Spartan app

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  • Jason Beasley

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  • John Lockburner

    Turn the camera to setup and when it finds signal press the OK button to take a picture and then press it again to send the picture. Watch what it says on the screen. 

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  • Jason Beasley

    It says setting....

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  • John Lockburner

    Are you using the same SIM card as your friend and did he buy his data from Spartan?

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  • Jason Beasley

    No I had a new card sent to me. I just set it up today. Now when I push ok to take a pic and ok again to send it it doesn’t say anything.

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  • John Lockburner

    Did you get the activation email as well as the receipt email? I'm assuming you got the SIM from Spartan?
    Go into the cameras menu and default the camera. You can also go into the menu and to diagnostics and do the hello test.

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  • Jason Beasley

    Yes it’s showing paid 3g for 3 months

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  • Jason Beasley

    Or I did the default

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  • John Lockburner

    Any change? Did you try the hello test?

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  • John Lockburner

    Is your SD card 32gb or smaller, class 10, 80mbs or faster and a full sized card ( not a micro in an adapter)? Make sure you format it in the camera too.

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  • Jason Beasley

    4gb class 10 and yes I did format it

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  • Jason Beasley

    I would like to just get my money back on my subscription since I have not received the first picture

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  • John Lockburner

    There's a bunch more stuff we can try, there's no reason it shouldn't work. Did you try the hello test? Also double check that SD card, class 10 4gb are very rare.

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