Camera will not send photos to phone

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Tracy Boone

• November 19, 2020 23:24

The camera will take pictures but will not send them to the phone.  We went on and purchased additional credits and still nothing.  Please help.  

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  John Lockburner

  • November 20, 2020 11:35

  Is this a camera that was working and stopped or one that is a new setup?

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  Steve Huff

  • November 23, 2020 17:32

  Mi e is doing same thing. Camera is taking pictures not sending to phone.

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  Elizabeth Swoope

  • November 23, 2020 18:34

  Steve, 

  Please start your own thread so your troubleshooting doens’t get confused with Tracy’s.

  Please post a screen shot of the status report from the app and a picture of the SD card if you can either take one or find one online.

  Have you checked my.spartancamera.com, Camera Management to see if the pictures are there. We need to figure out whether the camera is sending the pics to the portal and they’re not making it to the phone or whether it’s not sending them at all.

  What happens when you take/send a manual photo (camera in setup, on the network, point it at something, press OK to take pic and OK again to send)? What does the screen say.

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