Camera problems

Comments

15 comments

  • John Lockburner

    What is your camera model(s) and are you getting your data through Spartan or through the carrier directly? What is the time and date of the last status reports?

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  • Rob Holley

    GC-Z4Gb2 both cameras. I have them through Verizon. I don’t have it setup to send status reports.

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  • John Lockburner

    The camera will send at least one status report a day, usually at midnight unless you changed the time. The camera also sends a report with every picture. Do you have premium credits?

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  • Rob Holley

    Yeah I'm not getting any status reports. I turned them off in the app. I do have 8 premium credits left. 

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  • John Lockburner

    The app just turns off the notifications, not the sending of them. Can you post a screen shot of the most recent reports from the app for each camera? You may have to hit the settings buttons and change your phone to desktop view in order to see the insert icon image to post the screen shots.

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  • Rob Holley

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  • John Lockburner

    You have two cameras with very dead batteries.

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  • Rob Holley

    How can you tell they are dead? It looks like they have 2 bars left.

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  • John Lockburner

    Those battery indicators show voltage, they aren't like a fuel gauge showing how much is left. 5.7 is full power, 5.1 is getting low especially if using lithium batteries and 4.8 is really low. You can also look at the P# on the lower right corner of the pics, once that starts showing anything other than P5 you need to plan a trip to change the batteries. The night pictures will show lower voltage before the daytime images.

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  • Rob Holley

    I appreciate you’re help! I will go change them out now! Any recommendation to make batteries last longer? External battery?

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  • John Lockburner

    There are some external battery options you can order. I have one of the Spartan battery boxes and get 6 months and over 8000 transmitted pictures on a battery before it needs charging. If just running batteries in the camera lithium aa's last the longest. Make sure that power save is turned on in the camera settings on the app.

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  • Rob Holley

    I really appreciate your help!!

     

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  • Elizabeth Swoope

    Here’s an article that may help with understanding the battery info. It can be confusing.

    https://support.spartancamera.com/hc/en-us/articles/360040556673-The-battery-indicator-may-not-mean-what-you-think-it-means

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  • Rob Holley

    Thank you Elizabeth!

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  • Harry Brown

    Spartan has a battery kit that will last six months, or you can get the solar option and be done with it. I use native outdoors in Royce city texas. They are knowledgeable and customer service is awesome. I have the solar panel, but never set it up. Every six months i charge the battery overnight.

     

     

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