Camera not working/won’t load setup menu

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Clay Humphries

• October 04, 2020 15:05

My camera just stopped sending pics a couple of nights ago. Went to check it and it said “no SD card”. So i swapped to a new sd card and it still wouldn’t work and started saying “no SIM card” when there’s clearly a perfectly good SIM card and SD card. Now it won’t even load up the setup screen. It’s just showing the spartan logo and won’t load. Haven’t had these cameras for a few months and i know I’ll never get anyone to help if i call the support number

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  Clay Humphries

  • October 04, 2020 15:12

  Also, i have the GC-Z4Gb2 with Verizon

  Batteries are good and the green light on the outside flashes but can’t get the camera to do anything

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  Elizabeth Swoope

  • October 04, 2020 16:18

  Support will call you back. Calls are returned in the order received. 

  What kind of batteries are in the camera? 
  
  That SIM message just means that the camera doesn’t have a data connection. Could be the SD card (sometimes you have to try a couple, and format them in the camera), could be the SIM (you can clean the contacts on the SIM by rubbing with a pencil eraser or against your jeans, blow out the SIM slot gently), may be a damaged antenna (less likely).
  
  Can you please post a screen shot of the status report from the app, from the battery/signal indicators at the top all the way down through the SD card info? If you’re using a phone, you’ll need to switch to the desktop version of the site in your browser.

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  John Lockburner

  • October 04, 2020 19:30

  Also make sure you cancel any pending commands if you have any

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