camera not showing connection

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Charles Eastwood

• November 26, 2020 14:26

I bought two cameras one connected fine the other wont show status on my computer or phone app. Both have data plans. I see both cameras on the app just one is got signal 

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  Charles Eastwood

  • November 26, 2020 14:33

  I have emails for both that confirm the purchase of data just one email confirming activation was a success

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  Elizabeth Swoope

  • November 26, 2020 14:51

  check my.spartancamera.com, Camera Management, Account, Wireless Subscriptions. One should show active and the other pending. 

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  Charles Eastwood

  • November 26, 2020 14:53

  One shows signal : no report

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  Charles Eastwood

  • November 26, 2020 14:57

  One connected right away other nothing

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  Charles Eastwood

  • November 26, 2020 15:01

  Date
  Error Code: UnifiedWebService.REQUEST_FAILED.CarrierRequestUnsuccessful Message: REQUEST_FAILED.MDN is not available for the provided zip code or NPA/NXX. Please contact Support. 2020-11-26 00:43:55
  Activate New Subscription

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  Charles Eastwood

  • November 26, 2020 15:02

  Found this

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  Charles Eastwood

  • November 26, 2020 15:23

  delete camera and reset... got it to work 

   

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  John Lockburner

  • November 26, 2020 15:25

  Glad you got it Charles, if you need anything else let us know.

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