Cant download videos, web or app!!!!!

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Cody Davis

• November 27, 2020 03:23

I have 2 cameras one will download videos after request the other will not!!!

I have had nothing but problems with my spartan cameras. I have friends with other brands that are half the price of my cameras with NO issues.   FRUSTRATED..

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  Elizabeth Swoope

  • November 27, 2020 10:43

  Please check the command history on the portal (not in the app) for the camera that is not transmitting the videos. Are there error messages? 

  my.spartancamera.com, Camera Management

  There’s a good chance there’s a problem with the SD card if it won’t send any videos at all.

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