IL Bowhunter
Had a pic I wanted a better copy of, requested HD download & only the top 1/6th of HD pic is visible the rest is just blank & gray so now I don’t even have the low quality pic available. Any ideas as to cause?
Card was formatted upon installing & low res pic was fine
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The thumbnail should be on the portal. On the portal (my.spartancamera.com), you can get both the thumbnail and the HD photo.
I’m not sure if the HD photo request is persistent on the portal, but check to see if you can request it again. It could be an SD card issue or it could be a transmission problem.
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I couldn’t find a way to request the HD copy again, I guess I’ll just have to pull the card next time I’m at the camera. The low res pic showed the full pic on the portal as well as the app so I didn’t think it would be an SD card issue but I could be wrong. It looks as though the download started at the top & just didn’t complete the entire pic.
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