Pictures are black at night; perfect during day

Jeffrey Anderson

November 30, 2020 16:36

Anyone know why my pictures are coming in black at night? Daytime pics are perfect. I have two cameras, but set up identical.

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7 comments

Jeffrey Anderson

November 30, 2020 16:37
I wish I could attach a picture to show you/y’all!
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Elizabeth Swoope

November 30, 2020 18:32
https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

It’s possible that the flash isn’t firing. If that’s the case, you’ll need to contact support@spartancamera.com or call 770-582-0004.
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Jeffrey Anderson

November 30, 2020 21:03
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Jeffrey Anderson

November 30, 2020 21:04
Elizabeth! You are great, thank you! I posted the pics! Does that look like what it could be?

flash?
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Elizabeth Swoope

November 30, 2020 21:06
A black picture is a black picture. It could be the flash. I’d definitely check with tech support.

(You have a great set with your camera positioned nicely.)
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Jeffrey Anderson

November 30, 2020 21:52
Thank you so much! I will reach out to them!
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John Lockburner

November 30, 2020 22:28
Jeffrey, is the cameras firmware up to date?
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